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Systematically get profile loading error when closing and reopening chrome
Reported by
teo8...@gmail.com,
Apr 23 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.117 Safari/537.36 Steps to reproduce the problem: 1. launch Chrome, use it for a while 2. Close Chrome 3. Launch Chrome again What is the expected behavior? everything should work What went wrong? I get the error "there was a problem loading your profile. Some feature might not work" or something on those lines. SYSTEMATICALLY, 100% OF THE FUCKING TIMES. After closing chrome, if I do "ps aux |grep chrome" from a terminal, I would expect to get no result but instead there's always a bunch of chrome processes running. If I kill them, then I don't get the profile error the next time I launch chrome. Did this work before? Yes recently Chrome version: 66.0.3359.117 Channel: stable OS Version: Flash Version: sick of this crap
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Apr 24 2018
Unable to reproduce the issue on 66.0.3359.117 using Ubuntu 14.04 and Ubuntu 17.10 with steps mentioned above. Launched chrome, navigated to amazon.com, fb.com , youtube -- used for sometime and closed chrome. Launched it again -- Didn't observe any "there was a problem loading your profile. Some feature might not work" error. @Reporter: Does this happen only on signed in profile or with fresh profile which do not have any apps/extensions? Could you please check the issue on fresh profile and try below scenarios. Scenario 1: =========== 1. Close all the chrome background process(if any)running in the background. 2. Relaunch browser and try to update. Scenario 2 =========== 1. Create a new browser user profile 2. Clear cache and cookies 3. chrome://settings- Reset Chrome browser settings 4. Update If both the above scenarios doesn't work, uninstall and reinstall chrome(IMPORTANT: Make sure to backup your USER DATA folder) otherwise you will loose all the saved browser data. Tentatively adding Internals>Installer label. Thanks!
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Apr 24 2018
Do you see anything in chrome://crashes?
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Apr 24 2018
> Does this happen only on signed in profile or with fresh profile I always use only one profile where I'm constantly signed in. I have only 2 extensions, "Chrome UA Spoofer" (usually sitting there doing nothing), and "QR-code tag extension" (which just creates a QR code of the url you are navigating). I'm pretty sure they don't interfere in any way with the issue at hand. > try below scenarios Sorry but I'm not going to try anything involving creating fresh profiles, just too much work, and I'm definitely not going to reinstall chrome.
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Apr 24 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 25 2018
@Reporter: Could you please respond to comment#3. Hence adding Needs-Feedback label As issue is not reproducible for TE team removing Needs-Bisect label and adding UI>Browser>Profiles component. Could someone from dev team please have a look at this issue. NOTE: Issue 833446 looks similar to this issue.
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Apr 25 2018
> Do you see anything in chrome://crashes? I see a few items like this: Uploaded Crash Report ID 50f6fa500b214075 (Local Crash ID: Chrome) Crash report uploaded on Tuesday, December 5, 2017 at 12:57:34 PM Provide additional details However, the latest is the one above from December 5, so definitely not from when I experienced the issue in the last days.
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Apr 25 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 27 2018
As we are unable to reproduce the issue from our end (..as per comment#2 and #6) adding label TE-NeedsTriageHelp and requesting some one from Dev team to have a look into this and help in further triaging it. Thanks!
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Apr 27 2018
Issue 833446 has been merged into this issue.
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Apr 27 2018
Can you please turn off "Continue running background apps when Google Chrome is closed" in chrome://settings/system and check whether this resolves your issues with reading profile?
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May 11 2018
--Chrome Identity automated triaging-- This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 16 2018
> This bug is Unconfirmed and has gone two weeks without any activity, > so it is being closed as WontFix This is fucking stupid. That the original reporter doesn't reply with the requested information within a given time span is no reason to close a bug where there's definitely enough information to be certain that there is a bug (which, by the way, means it shouldn't be "unconfirmed" in the first place).
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May 16 2018
> Can you please turn off "Continue running background apps when Google Chrome > is closed" in chrome://settings/system and check whether this resolves > your issues with reading profile? That was already turned off, so no, it doesn't resolve the issue (and I hope you already realise that even if it did, that wouldn't be expected behavior).
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May 16 2018
> SYSTEMATICALLY, 100% OF THE FUCKING TIMES. I must rectify that: it's not really 100% of the times, but almost.
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May 16 2018
It should go without saying but just in case: PLEASE REOPEN
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May 16 2018
Moving back to "Untriaged," since this is still being reproduced by the reporter. I don't think this is related to sign-in, so I'll let someone from the desktop team triage.
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May 16 2018
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May 31 2018
--Chrome Identity automated triaging-- This bug is Untriaged and has gone for two weeks without any activity, so it is being moved to Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 31 2018
cc'ing some desktop folks for triaging
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Jun 1 2018
I think we need someone with Linux expertise to help out here. thestig: any ideas of what could be happening, or who might be good to investigate? Thanks.
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Jun 1 2018
+Tom because Linux
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Jun 1 2018
This bug is currently inactionable because we don't know *why* shutdown is being blocked. We require more information. +robliao (base/task_scheduler) is there any way of diagnosing what shutdown is blocked on?
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Jun 1 2018
It may be helpful to know what Linux distro this is on. If you start with no chrome process running, and run: google-chrome --enable-logging=stderr from a terminal, use it for a while, and quit. Does the shell in the terminal get control back, or is chrome still running? If it's still running, what's the last 10 lines of logs in the terminal?
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Jun 1 2018
A dump of all of the thread stacks will answer this question most of the time. Is there a way we can get that? Adding gab@ as well who is also interested in shutdown.
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Jun 1 2018
Try sending the chrome processes that are around SIGSEGV signals. i.e. kill -SEGV $pid. If Chrome is running from a terminal, it should print out the crash report IDs it uploaded. Or start Chrome again after that and check chrome://crashes for new crash IDs. |
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Comment 1 by susan.boorgula@chromium.org
, Apr 23 2018