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Starred by 2 users

Issue metadata

Status: WontFix
Owner:
Closed: May 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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Scroll mouse not working in Chrome

Reported by ken...@gmail.com, Apr 23 2018

Issue description

Chrome Version       : 65.0.3325.181
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge:

What steps will reproduce the problem?
1. Trying to scroll but not working
2.
3.

What is the expected result?
Scrolling of the webpage

What happens instead of that?
Nothing happens

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36



 
Labels: Needs-Triage-M65
Cc: vamshi.kommuri@chromium.org
Components: Blink>Scroll
Labels: Needs-Feedback Triaged-ET
Thanks for filing the issue!

unable to reproduce the issue on reported chrome version 65.0.3325.181 using Windows 10 i.e., we are able to scroll properly with out any issue on webpages.

@Reporter: Could you please share a sample test file/URL where you are unable to scroll. Any further inputs from your end may be helpful.

Comment 3 by ken...@gmail.com, Apr 24 2018

Hi Vamshi, 

I re-installed chrome and now it seems to be working. If I recall correctly, I had this problem another time on a different pc, but forgot how it was solved. 

The scroll just stops working on all websites. Thank you for your reply. 

Kenneth 
Project Member

Comment 4 by sheriffbot@chromium.org, Apr 24 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
I'm getting a similar issue:

title: "scrolling only works in one scrollable area when multiple are present"

1) Chromebook Pixel 2

2) Google Chrome        65.0.3325.209 (Official Build) (64-bit)
Revision        0
Platform        10323.67.0 (Official Build) stable-channel samus
Firmware Version        Google_Samus.6300.276.0
ARC     4691291
JavaScript      V8 6.5.254.43
Flash   29.0.0.125 /run/imageloader/PepperFlashPlayer/libpepflashplayer.so
User Agent      Mozilla/5.0 (X11; CrOS x86_64 10323.67.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.209 Safari/537.36
Command Line    /opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=29.0.0.113 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --enable-natural-scroll-default --has-chromeos-keyboard --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/default_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/default_small.jpg --enable-consumer-kiosk --arc-availability=officially-supported --arc-transition-migration-required --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-user=cwmorris@google.com --login-profile=a88f988148eba87e48bb79f210e83c5b52ea8698 --flag-switches-begin --flag-switches-end --isolate-origins=https://appspot.com/,https://chromium.org/,https://googleapis.com/,https://googleplex.com/,https://googlesource.com/,https://youtube.com/,https://google.com/,https://withgoogle.com/,https://googleacquisitionmigration.com/,https://googleusercontent.com/,https://googleprod.com/,https://nest.com/,https://myworkday.com/,https://chromiumapp.org/,https://lucidchart.com/,https://service-now.com/,https://concursolutions.com/,https://salesforce.com/,https://gcorppartners.com/,https://morganstanley.com/,https://schwab.com/,https://qualtrics.com/,https://ultipro.com/,https://google.secure2-enroll.com/,https://googlegroups.com/,https://google.secure.force.com/,https://ebenefitsnow.com/,https://firebase.com/,https://elo.plusrelocation.com/,https://anthem.com/,https://g.viapeople.net/,https://gdjap.com/,https://asana.com/,https://perquisite.net/,https://postini.com/,https://perkhub.com/,https://gstave.us/,https://geolearning.com/,https://lecorpio.com/,https://inverify.net/,https://preceda.com.au/,https://secureacceptance.cybersource.com/,https://solium.com/,https://fgvms.com/,https://withgoogle.com/,https://ridecell.com/,https://tds.ie/,https://sprinklr.com/,https://smartsheet.com/,https://fieldglass.net/,https://dochub.com/ --vmodule=*arc/*=1,automatic_reboot_manager=1,tablet_power_button_controller=1,*chromeos/login/*=1,auto_enrollment_controller=1,*plugin*=2,*zygote*=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2 --isolate-origins=https://appspot.com/,https://chromium.org/,https://googleapis.com/,https://googleplex.com/,https://googlesource.com/,https://youtube.com/,https://google.com/,https://withgoogle.com/,https://googleacquisitionmigration.com/,https://googleusercontent.com/,https://googleprod.com/,https://nest.com/,https://myworkday.com/,https://chromiumapp.org/,https://lucidchart.com/,https://service-now.com/,https://concursolutions.com/,https://salesforce.com/,https://gcorppartners.com/,https://morganstanley.com/,https://schwab.com/,https://qualtrics.com/,https://ultipro.com/,https://google.secure2-enroll.com/,https://googlegroups.com/,https://google.secure.force.com/,https://ebenefitsnow.com/,https://firebase.com/,https://elo.plusrelocation.com/,https://anthem.com/,https://g.viapeople.net/,https://gdjap.com/,https://asana.com/,https://perquisite.net/,https://postini.com/,https://perkhub.com/,https://gstave.us/,https://geolearning.com/,https://lecorpio.com/,https://inverify.net/,https://preceda.com.au/,https://secureacceptance.cybersource.com/,https://solium.com/,https://fgvms.com/,https://withgoogle.com/,https://ridecell.com/,https://tds.ie/,https://sprinklr.com/,https://smartsheet.com/,https://fieldglass.net/,https://dochub.com/
Executable Path /opt/google/chrome/chrome
Profile Path    /home/chronos/u-a88f988148eba87e48bb79f210e83c5b52ea8698
Variations      bd23585d-3f4a17df
6a89113b-ccb9a6a5
59aeb88e-3f4a17df
a6674cf-ca7d8d80
6345b824-3f4a17df
3095aa95-3f4a17df
d52c4ff7-d52c4ff7
47e5d3db-3d47f4f4
8f8b37c1-580d756a
9cfd95a0-ca7d8d80
4dc30737-b8a5ea08
7a7966ef-7a7966ef
79898f76-ca7d8d80
34d450b1-3f4a17df
98be3390-54f732d1
116c6887-65bced95
57f575bb-3d47f4f4
f347910c-65bced95
4b61504a-c9eb6633
937cad47-65bced95
9773d3bd-f23d1dea
8e3b2dc5-93702590
9e5c75f1-1039a221
c322f799-2dbe5f9
3de1fbf2-3d47f4f4
f79cb77b-3f4a17df
4ea303a6-ecbb250e
2b33233e-d8253d6f
72606c4f-3f4a17df
58a025e3-c2b41702
1bced4a3-90fa85cd
b2f0086-d6b26420
2d871858-3f4a17df
4bc337ce-69465896
9a2f4e5b-d226bfeb
1354da85-c7531228
494d8760-52325d43
3ac60855-3ec2a267
f296190c-48a2334a
4442aae2-e1cc0f14
ed1d377-e1cc0f14
12e17bc5-e1cc0f14
75f0f0a0-e1cc0f14
e2b18481-6754d7b7
e7e71889-e1cc0f14
34baa302-ae68ed72
f5fff3a2-ca7d8d80
98426e68-ca7d8d80
da4aaa01-4d2fac87

3) the content of the "Status" section of chrome://policy
Device policies
Enrollment domain:
google.com
Display domain:
google.com
Client ID:
add185b5-f4e9-41f7-ab52-56b796d1d769
Asset ID:
Not Specified
Assigned Location:
Not Specified
Directory API ID:
741abdb0-f098-40e3-aaed-36109c7be68c
Last fetched:
2 hours ago
Fetch interval:
1 day
Status:
Policy cache OK

4) steps to reproduce the problem

feedback filed at 2018-04-22 22:03 PST

There are multiple 'scrollable' areas when viewing my email at https://inbox.google.com:

1. the sidecar listing my bundles (also lists 'Inbox', 'Snoozed', 'Done', etc)
2. the area showing the actual emails in my Inbox

When using a bluetooth mouse, the scrollbar only works in #2. For #1, I have to click and drag the scroll bar in order to scroll.

Comment 6 by bokan@chromium.org, Apr 26 2018

Cc: bokan@chromium.org
Owner: sahel@chromium.org
Status: Assigned (was: Unconfirmed)

Comment 7 by sahel@chromium.org, May 2 2018

Status: WontFix (was: Assigned)
recomment #5 if the bug happens only when you are using the mouse, the issue is related to crbug.com/820979 which must be fixed in M66.
chriswillmorris@ could you please confirm.

I am closing this bug since a few wheel scroll related bugs that regressed on M65 are fixed in M66.

kensci@ please file a new bug if the issue still exists on Chrome 66.
The issue is not fixed, though now it sometimes manifests differently.

In Inbox (inbox.google.com), no matter which scroll area my mouse is in, the scroll wheel always scrolls the center scroll area (the one that lists the emails).

When viewing a PDF in Drive, the scroll wheel does nothing.

I do not have access to crbug.com/820979, which is why I'm posting this here.

Comment 9 by sahel@chromium.org, May 8 2018

 chriswillmorris@ please file a new bug with the chrome version that you tried.
I closed this one since it is reported on M65 version.

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