During use of headset (USB connected) my Anker dongle disconnects like around every 5min
Reported by
kenneth....@gmail.com,
Apr 18 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10539.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3383.0 Safari/537.36 Platform: 10539.0.0 (Official Build) dev-channel eve Steps to reproduce the problem: I have this anker product: https://www.anker.com/products/variant/Premium-USB-C-Hub-with-Power-Delivery/A8301041 I have tried with it powered and not powered - using official charger and USB-IF certified Nekteck 60W charger. I have an Apple USB keyboard and USB mouse connected - this works fine. Connect headset and start conference call. What is the expected behavior? What went wrong? But if I then connect my Logitech USB headset Sterio H650e and does a video conf call (jit.si, appear.in or hangouts) then around every 5-10 min, suddenly my mouse freezes and headset stops working and then audio moves to my connected speaker. Then after a few seconds it moves back and works fine again. This then happens again and again. Once the Chrome book said that a "low powered charger was connected" and it didn't charge again before I unplugged and replugged the charging cable. Did this work before? N/A Chrome version: 67.0.3383.0 Channel: dev OS Version: 10539.0.0 Flash Version:
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Apr 18 2018
I also had a camera connected this time, that is not needed for it to trigger the issue
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Apr 19 2018
Now it just happened 3 times in a row, just using keyboard and mouse! USBUser[11:44:22] USB device added: path=/dev/bus/usb/001/022 vendor=5426 "Razer", product=42 "SWTOR Gaming Mouse by Razer", serial="", guid=f119131f-65e6-4bdb-82a9-72b42897a047 USBUser[11:44:22] USB device added: path=/dev/bus/usb/001/023 vendor=1452 "Apple Inc.", product=542 "Apple Keyboard", serial="", guid=765e718e-823d-43ed-b790-b3218a0bbaa1 USBUser[11:44:22] USB device added: path=/dev/bus/usb/001/021 vendor=1133 "", product=2093 "HD Pro Webcam C920", serial="22B49A2F", guid=e9e5ddd9-d19c-45bb-a90c-9d885e2e6d58 USBUser[11:44:15] USB device removed: path=/dev/bus/usb/001/004 guid=ae059446-017d-4bd9-b6e6-90609ea5846d USBUser[11:44:15] USB device removed: path=/dev/bus/usb/001/007 guid=15ec7c72-c826-4429-a580-0f6c29d23ac8 USBUser[11:44:15] USB device removed: path=/dev/bus/usb/001/006 guid=9c96d960-3f9f-4465-b814-08f0282b255d NetworkEvent[11:44:12] NetworkingPrivate.NetworkPropertiesUpdated: No Listeners: /service/0 NetworkEvent[11:44:12] NOTIFY:NetworkPropertiesUpdated: Hjortestien 42 (/service/0) NetworkEvent[11:44:12] DefaultNetworkPropertyUpdated: /service/0 (Hjortestien 42) Strength = 78 USBUser[11:43:48] USB device added: path=/dev/bus/usb/001/007 vendor=1452 "Apple Inc.", product=542 "Apple Keyboard", serial="", guid=15ec7c72-c826-4429-a580-0f6c29d23ac8 USBUser[11:43:48] USB device added: path=/dev/bus/usb/001/006 vendor=5426 "Razer", product=42 "SWTOR Gaming Mouse by Razer", serial="", guid=9c96d960-3f9f-4465-b814-08f0282b255d USBUser[11:43:48] USB device added: path=/dev/bus/usb/001/004 vendor=1133 "", product=2093 "HD Pro Webcam C920", serial="22B49A2F", guid=ae059446-017d-4bd9-b6e6-90609ea5846d USBUser[11:43:40] USB device removed: path=/dev/bus/usb/001/116 guid=57052273-f6ab-4fc8-a874-ddb664253f2d USBUser[11:43:40] USB device removed: path=/dev/bus/usb/001/114 guid=21fc34bf-bbc4-466d-a585-21dcad7c3e3a USBUser[11:43:40] USB device removed: path=/dev/bus/usb/001/115 guid=7cf7a1e3-9f90-49e4-93d3-06d686944eed NetworkEvent[11:43:32] NetworkingPrivate.NetworkPropertiesUpdated: No Listeners: /service/0 NetworkEvent[11:43:32] NOTIFY:NetworkPropertiesUpdated: Hjortestien 42 (/service/0) NetworkEvent[11:43:32] DefaultNetworkPropertyUpdated: /service/0 (Hjortestien 42) Strength = 77 USBUser[11:43:26] USB device added: path=/dev/bus/usb/001/116 vendor=1452 "Apple Inc.", product=542 "Apple Keyboard", serial="", guid=57052273-f6ab-4fc8-a874-ddb664253f2d USBUser[11:43:26] USB device added: path=/dev/bus/usb/001/115 vendor=5426 "Razer", product=42 "SWTOR Gaming Mouse by Razer", serial="", guid=7cf7a1e3-9f90-49e4-93d3-06d686944eed USBUser[11:43:26] USB device added: path=/dev/bus/usb/001/114 vendor=1133 "", product=2093 "HD Pro Webcam C920", serial="22B49A2F", guid=21fc34bf-bbc4-466d-a585-21dcad7c3e3a USBUser[11:43:21] USB device removed: path=/dev/bus/usb/001/106 guid=1916647d-7fc1-4a6b-bc11-ff4a33f91723 USBUser[11:43:21] USB device removed: path=/dev/bus/usb/001/108 guid=1c181852-da1f-4d5a-9ae8-5c927df5d2c3 USBUser[11:43:21] USB device removed: path=/dev/bus/usb/001/109 guid=c154a9c5-b1ea-45b7-8cd5-6e8c46b20356 NetworkEvent[11:42:27] Starting captive portal detection with URL: http://www.gstatic.com/generate_204 NetworkEvent[11:42:12] NetworkingPrivate.NetworkPropertiesUpdated: No Listeners: /service/0 NetworkEvent[11:42:12] NOTIFY:NetworkPropertiesUpdated: Hjortestien 42 (/service/0) NetworkEvent[11:42:12] DefaultNetworkPropertyUpdated: /service/0 (Hjortestien 42) Strength = 79 NetworkEvent[11:41:52] NetworkingPrivate.NetworkPropertiesUpdated: No Listeners: /service/0 NetworkEvent[11:41:52] NOTIFY:NetworkPropertiesUpdated: Hjortestien 42 (/service/0) NetworkEvent[11:41:52] DefaultNetworkPropertyUpdated: /service/0 (Hjortestien 42) Strength = 81
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Apr 19 2018
Hey Reilly, would you know what is happening?
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Apr 19 2018
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Apr 19 2018
Kenneth, can you attach "syslog" from chrome://system?
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Apr 19 2018
Can you please help provide the kernel log too? file:///var/log/messages or dmesg, if you have access to a console. By the way, this particular Anker hub is known to not properly deduct the right amount of power and may brown out when you have USB devices attached, which could explain the behavior you are seeing.
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Apr 20 2018
Here you go As I need a working hub, is there any one you can recommend? Feel free to write me on kenneth.christiansen@gmail.com, if you prefer to not do it here
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Apr 20 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 25 2018
Assigning to Benson, if there's nothing that can be done on this (hardware issue) feel free to close. |
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Comment 1 by kenneth....@gmail.com
, Apr 18 2018