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Starred by 2 users

Issue metadata

Status: Unconfirmed
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Hangouts crashes the Pixelbook

Reported by jase...@gmail.com, Apr 15 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10323.67.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.209 Safari/537.36
Platform: 10323.67.0 (Official Build) stable-channel eve

Steps to reproduce the problem:
1. Click on hangouts balloon icon in the Browser
2. Start video call
3. The picture freezes and computer is unresponsive

What is the expected behavior?
Video conferencing running without affecting the system

What went wrong?
During the video call, the picture freezes while audio continues and both sides can be heard. The interface also freezes and doesn't respond to trackpad or screen touches. After a few minutes, the computer completely crashes and then restarts.

This was not an issue in the previous version of the OS. Only started since the recent update. I tried installing/reinstalling both Hangouts app and extension with the same result.

WebStore page: https://chrome.google.com/webstore/detail/google-hangouts/nckgahadagoaajjgafhacjanaoiihapd

Did this work before? Yes Previous stable version of Chrome OS

Chrome version: 65.0.3325.209  Channel: stable
OS Version: 10323.67.0
Flash Version: Shockwave Flash 29.0 r0
 

Comment 1 by jase...@gmail.com, Apr 15 2018

Just remembered that I could install Hangouts android app so I did. It worked perfectly fine but the caller at the other end noticed decrease in quality from the native app. It would be great if you guys can look into this. Next time I'll try to grab a screenshot but doubt that would work since the system is completely unresponsive when it happens.
I still see this behavior on the stable channel on my Pixelbook

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