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Issue 831940 link

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Issue metadata

Status: WontFix
Owner: ----
Closed: Nov 21
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Various UI elements appear on the wrong monitor when DPI varies

Reported by wstice.o...@gmail.com, Apr 12 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36

Steps to reproduce the problem:
1. Have left monitor set to 150% DPI, right monitor set to 100% DPI.
2. Open Chrome on right monitor, open any webpage.
3. Right-clicking on the left side of the webpage will open the context menu somewhere on the left monitor. Dropdowns and other pop-up UI elements may appear there too, if they are on the left side of the webpage.

What is the expected behavior?
The context menu and other pop-ups should appear on the monitor that the user's mouse is in.

What went wrong?
Various UI elements pop up on the incorrect monitor. In the first screenshot, I've right-clicked in the highlighted location, and the context menu appears on the other screen. This ONLY happens on the left side of the screen. If I right-click on the right side, it appears in the correct location.

In the second screenshot, I've clicked a dropdown, and the list appears on the other screen.

Did this work before? Yes 

Chrome version: 65.0.3325.181  Channel: stable
OS Version: 10.0
Flash Version:
 
chrome menu bug.png
247 KB View Download
chrome menu bug 2.png
278 KB View Download
Labels: Triaged-ET Needs-Feedback Needs-Triage-M65
Unable to reproduce the issue on chrome reported version 65.0.3325.181 using windows-10 with steps mentioned below:
1) Launched chrome reported version on windows-10 dual monitor setup
2) Left monitor is set to 150% DPI and right monitor is set to 100% DPI
3) Browser is opened on right monitor and web-page is opened, right clicked on left side of the web page, able to see context menu on same window and clicked on drop down on the web-page, able to see the drop down on same window, didn't observed context menu and drop down appearing on other window.

@Reporter: Please find the attached screen cast for your reference and let us know if we missed anything in reproducing the issue, try to test this issue by creating a new person with no apps and extensions in it an let us know if the issue still persists.

Thanks!

831940.mp4
8.0 MB View Download
The video and steps taken to reproduce are correct, although after watching it occurred to me that I didn't show my display settings, which may be a factor. In the screenshot, monitor 1 is at 150% while all the rest are at 100%. Monitor 4 is the one where I can exhibit the bug. Monitor 2 is the primary monitor.

I still experience the issue after creating a new person, and can also experience it in incognito mode as well as in Chrome Canary.

I did some more searching, and came across this: https://bugs.chromium.org/p/chromium/issues/detail?id=378945
This appears to be either the same bug or a very similar bug.
2018-04-12 05_17_31-Settings.png
18.6 KB View Download
Project Member

Comment 3 by sheriffbot@chromium.org, Apr 12 2018

Cc: viswa.karala@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Unable to reproduce the issue on chrome reported version 65.0.3325.181 and on latest chrome 68.0.3398.0 using Windows-10 dual monitor.

@Reporter: Could you please let us know if this issue is specific on connecting to 4 monitors, if possible could you let us know if this issue is reproducible on dual monitors setup(two monitors).

Thanks!
After some tinkering around, I found that reverting my graphics card driver to a previous version seems to resolve the issue. The issue may be specific to Radeon driver version 18.2.1, but I'm not sure.
Project Member

Comment 6 by sheriffbot@chromium.org, May 15 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: TE-NeedsTriageFromMTV
wstice.over9000@ Thanks for the update.

As per comment #5, as this issue is related to Radeon driver version 18.2.1, this driver setup is not available at TE end to test further. Hence adding 'TE-NeedsTriageFromMTV' label and requesting someone from MTV team to look into this issue and help in further triaging.

Thanks..
Labels: Hotlist-DesktopUIChecked
Status: WontFix (was: Unconfirmed)
***Mass UI Triage***

We were unable to reproduce this bug. If this bug still reproduces for you, 
please reopen or file a new issue. Thanks!

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