Chrome does not stay signed into gmail.
Reported by
mkarras@gmail.com,
Apr 9 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 Steps to reproduce the problem: 1. power up computer 2.open chrome 3. click on gmail What is the expected behavior? Gmail should open without reentering user name and password What went wrong? Every time I power down and then power up the computer, I need to login into my gmail account. Computer does not stay signed into gmail. Did this work before? Yes ? Chrome version: 65.0.3325.181 Channel: stable OS Version: OS X 10.13.1 Flash Version: I don't see an update chrome option in the upper right corner of the browser, as described in community help forums.
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Apr 10 2018
mkarras@ Thanks for the issue. Tested this issue on Windows 10 and Mac OS 10.12.6 on the reported version 65.0.3325.181 and the latest Canary 67.0.3393.0 and unable to reproduce the issue. On logging into Gmail and restarting the system and then again launching Chrome, can open Gmail without entering the username and password. Request you to retry the issue on a new chrome profile without any flags/extensions and update the thread with the observations. Thanks..
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Apr 17 2018
Hello Susan, The problem is not fixed. I followed your instructions and signed in with a new username. I closed chrome and had to reenter my login credentials as I had to before with the other username. Please advise. Thanks. Maria
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Apr 17 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 18 2018
I have provided an update to the thread by reporting what happens when I followed your instructions. The problem remains. What happens now?
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Apr 19 2018
Thanks for your report. A couple of things to check: 1) Can you check chrome://settings/content/cookies and see what the values of the top three switches are? In particular, check what "Keep local data only until you quit your browser" and "Block third-party cookies" are set to. 2) Do you have any extensions installed? If so, can you try disabling them via chrome://extensions, restarting Chrome, and then seeing if the problem persists? Thanks!
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Apr 19 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 20 2018
#7: the top three are *all* on? Meaning "Keep local data only until you quit your browser" is set to on (the switch is blue)?
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Apr 20 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 21 2018
What do you suggest now?
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Apr 26 2018
[mac triage] mkarras@gmail.com could you try pasting the results of chrome://signin-internals ?
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Apr 26 2018
Hello lgrey@chromium.org, I do not understand the message: "NAD+ (nicotinamide adenine dinucleotide)" Please restate, step by step so that I can reply appropriately. Many thanks. Maria
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Apr 26 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 26 2018
mkarras@gmail.com, please try visiting this bug on the web at https://bugs.chromium.org/p/chromium/issues/detail?id=830920#c13
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Apr 27 2018
Hello lgrey@chromium.org, Your comments, 13, 15 and 16 make no sense to me. I continue to have the same issue, i.e., chrome does not keep mkarras@gmail.com logged in. So, when I close the browser and/or computer, and go to gmail again, chrome requires that I enter my user name (mkarras) and the password. Can you help me solve this problem? Thanks. Maria
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Apr 27 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Apr 27 2018
Your comment 18 is not helpful. When I go to https://www.chromium.org/issue-tracking/autotriage, it makes no sense to me. Please explain what that page means. If it has instructions for actions to take, explain that as well. Thanks. Maria
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Apr 27 2018
Thank you for your report and sorry for the inconvenience.
The screenshot of chrome://settings/content/cookies that you've provided in #10 shows that your Chrome is configured to wipe cookies and other data when the browser is closed.
Can you please turn off switches 2 ("Keep local data only until you quit your browser") & 3 ("Block third-party cookies") and try reproducing the issue?
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May 1 2018
Perfect! You solved it for me. Thank you.
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May 1 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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May 16 2018
--Chrome Identity automated triaging-- This bug is Unconfirmed and has gone two weeks without any activity, so it is being closed as WontFix. Please re-open if this is still a valid and reproducible bug or feature request and mark it as Available. Please see https://goo.gl/78kbny for more details. Please remove the Services>SignIn or UI>Browser>Profiles components if this bug isn't related to Chrome Identity. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot |
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Comment 1 by krajshree@chromium.org
, Apr 10 2018