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Issue 829063 link

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Issue metadata

Status: Duplicate
Owner: ----
Closed: Apr 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Chrome opens but does not load ANY page

Reported by juan.man...@gmail.com, Apr 4 2018

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0

Steps to reproduce the problem:
1. Open chrome
2. go to any page or simply wait for the homepage to load

What is the expected behavior?
browser opens the opened url or the homepage

What went wrong?
browser hangs and shows the Aw Snap! message for all pages, including the chrome:// ones

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? No 

Did this work before? N/A 

Chrome version: 65.0.3325.181  Channel: stable
OS Version: OS X 10.13
Flash Version: 

happens on OSX 10.13.4 (and 10.13) in general because the problem occurred before instaling OSX's latest updates.

Browser works normally when I start the computer in Safe Mode
 
Screen Shot 2018-04-04 at 3.05.15 PM.png
83.7 KB View Download
Cc: jmukthavaram@chromium.org
Labels: Needs-Feedback Needs-Triage-M65
Unable to reproduce the issue on Mac 10.13.3 & windows 10 using chrome reported version-65.0.3325.181  and Canary-67.0.3389.0 as per C#0.

Please provide us the sample URL where you observed the issue or provide us crash report id from chrome://crashes to triage the issue further.

Thanks..!
I'm unable to provide a crash report from chrome://crashes because I can't even open chrome://crashes.

I get the Aw Snap! dialog with ANY page I try to open.

I get the same behavior using Chromium (Version 67.0.3389.0 (Developer Build) (64-bit))

If it helps, I'm also experiencing problems with the next applications:

Slack
Postman
Spotify

They all use either CEF (Chromium Embedded Framework) or Electron

Again, these applications work correctly when I start my mac on safe boot.
Project Member

Comment 3 by sheriffbot@chromium.org, Apr 5 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: rbasuvula@chromium.org
Components: UI>Browser
Labels: Needs-Feedback
Tested in chrome #65.0.3325.181 and Canary #67.0.3390.0 on Mac 10.13.3 and not able to reproduce the issue.Please find the screen shots for your reference.Its look like issue reproduce only in you system.

@ juan: Please follow the below link suggestions https://discussions.apple.com/thread/7494016. and uninstall the chrome and download the build from "https://www.chromium.org/getting-involved/dev-channel" Re-check once and let us know the observations of the issue which would help us to triage the issue further.

Thanks in Advance.
829063.png
254 KB View Download
The breakage of other Chromium-based apps, and the symptom of "Aw Snap!" even on internal pages, combined with the fact that these programs work in safe mode, suggest strongly that another app or service is interfering with Chromium.

Unfortunately, without a crash report there's very little we can do here.

Reporter, can you start Chrome in Safe Mode for long enough to check chrome://crashes (and perhaps let chrome upload crash reports), then post the *server* crash ID here?
After trying to run chrome in safe mode (using the -incognito flag), I got the exact same behavior (aw snap page displayed after a few secs), so I was unable to check chrome://crashes.

Will try starting the OS in safe mode (where chrome opens up normally) and see if I can get something from chrome://crashes 
Project Member

Comment 7 by sheriffbot@chromium.org, Apr 19 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
After starting OS in safe mode and opening chrome, there is only 1 report in chrome://crashes, with the id fabcbc04-ae76-4447-a2b3-dd269e478995
quick update: after disabling hardware acceleration on chrome, it now starts and  works normally. However, what about other CEF/Electron-based applications like

Slack
Postman
Spotify?

I'm even having a similar problem with IntelliJ's IDEA (it won't start at all)


Huh, the hardware acceleration symptom is interesting - that implies that the GPU process is unhealthy somehow.

Can you please:

1) Start the OS in safe
2) Start Chrome
3) Check chrome://crashes and post the entire line that looks like:

"Uploaded Crash Report ID 1234567890abcdef (Local Crash ID: 12345678-90ab-...)"

The part you pasted is not useful by itself, sorry :(

4) Check chrome://gpu, hit "copy report to clipboard", and paste the results here too

Thanks!
Here's the requested line

Uploaded Crash Report ID c4db89ad6316cb30 (Local Crash ID: fabcbc04-ae76-4447-a2b3-dd269e478995)

And here's the chrome://gpu report (remember I disabled hardware acceleration)


Graphics Feature Status
Canvas: Software only. Hardware acceleration disabled
CheckerImaging: Disabled
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Disabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Surface Synchronization: Disabled
Video Decode: Software only. Hardware acceleration disabled
Viz Service Display Compositor: Disabled
WebGL: Disabled
WebGL2: Disabled
Problems Detected
GPU process was unable to boot: GPU access is disabled in chrome://settings.
Disabled Features: all
Viz service display compositor is not enabled by default.
Disabled Features: viz_display_compositor
Version Information
Data exported	2018-04-20T14:59:12.825Z
Chrome version	Chrome/67.0.3396.10
Operating system	Mac OS X 10.13.4
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/5f5009767d16328f4a3c8c4cc6610a7f8bfe0d9e/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/5f5009767d16328f4a3c8c4cc6610a7f8bfe0d9e/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	d915203fe3b6
2D graphics backend	Skia/67 49e34766f668622f2ce3199c9084c085e8b6d26d-
Command Line	/Applications/Google Chrome.app/Contents/MacOS/Google Chrome --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	0
In-process GPU	true
Passthrough Command Decoder	false
Direct Composition	false
Supports overlays	false
Sandboxed	false
GPU0	VENDOR = 0x0000, DEVICE= 0x0000
Optimus	false
AMD switchable	false
Driver vendor	
Driver version	
Driver date	
Pixel shader version	
Vertex shader version	
Max. MSAA samples	
Machine model name	
Machine model version	
GL_VENDOR	
GL_RENDERER	
GL_VERSION	
GL_EXTENSIONS	
Disabled Extensions	
Disabled WebGL Extensions	
Window system binding vendor	
Window system binding version	
Window system binding extensions	
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	Zero-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	Software only
RGBA_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
BGRX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
BGRX_1010102	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBX_1010102	Software only
BGRA_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBA_F16	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
YVU_420	Software only
YUV_420_BIPLANAR	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
UYVY_422	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
Display(s) Information
Info	Display[69676480] bounds=[0,0 1680x1050], workarea=[0,23 1680x984], scale=1, external.
Color space information	{primaries_d50_referred: [[0.6478, 0.3386], [0.3516, 0.6237], [0.1496, 0.0580]], transfer:0.0774*x + 0.0000 if x < 0.0404 else (0.9479*x + 0.0521)**2.4000 + 0.0000, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information


Cc: kkaluri@chromium.org
Mergedinto: 719937
Status: Duplicate (was: Unconfirmed)
This looks similar to Issue 719937, hence merging into it 
Please undo it, if it not the case.

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