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Issue 827465 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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YouTube videos stop playing when hardware acceleration enabled

Reported by backesch...@gmail.com, Mar 30 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36

Example URL:

Steps to reproduce the problem:
Use an Intel NUC (model NUC7i5BNH) with Intel i5-7260U CPU.

What is the expected behavior?

What went wrong?
When hardware acceleration is turned on YouTube videos sporadically stop playing after a while. Then the loading icon in the middle of the video appears and it does not continue playing any more also when waiting long time. After reloading the page it continues playing and sometimes stop playing again after few seconds.

Did this work before? N/A 

Is it a problem with Flash or HTML5? HTML5

Does this work in other browsers? N/A

Chrome version: 65.0.3325.181  Channel: stable
OS Version: 10.0
Flash Version: 

Contents of chrome://gpu: 

Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
CheckerImaging: Disabled
Flash: Software only. Hardware acceleration disabled
Flash Stage3D: Software only. Hardware acceleration disabled
Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Video Decode: Software only. Hardware acceleration disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable
Problems Detected
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported	2018-03-30T03:03:59.672Z
Chrome version	Chrome/65.0.3325.181
Operating system	Windows NT 10.0.16299
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/dc3469be277cc962ba01d9c0cb5bb1a265676c36/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/dc3469be277cc962ba01d9c0cb5bb1a265676c36/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	2c9cc8b6e810
2D graphics backend	Skia/65 8a3e0b31927ae78bc3e9c342b1290a6a64233674-
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time	393
In-process GPU	false
Passthrough Command Decoder	false
Direct Composition	false
Supports overlays	false
Sandboxed	true
GPU0	VENDOR = 0x8086, DEVICE= 0x5926 *ACTIVE*
Optimus	false
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Diagonal Monitor Size of \\.\DISPLAY1	26.9"
Driver vendor	Intel Corporation
Driver version	23.20.16.4901
Driver date	12-18-2017
Pixel shader version	1.00
Vertex shader version	1.00
Max. MSAA samples	4
Machine model name	
Machine model version	
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 2.0 SwiftShader 4.0.0.0
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_texture_filtering_hint GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth
Disabled Extensions	
Disabled WebGL Extensions	
Window system binding vendor	Google Inc.
Window system binding version	1.4 SwiftShader 4.0.0.0
Window system binding extensions	EGL_KHR_create_context EGL_KHR_get_all_proc_addresses EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_fence_sync EGL_KHR_image_base EGL_ANDROID_framebuffer_target EGL_ANDROID_recordable
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRX_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Display(s) Information
Info	Display[2528732444] bounds=0,0 3072x1728, workarea=0,0 3072x1688, scale=1.25, external
Color space information	{primaries:[[0.4851,0.3489,0.1302,],[0.2501,0.6978,0.0521,],[0.0227,0.1163,0.6859,],], transfer:0.0774*x + 0.0000 if x < 0.0404 else (0.9479*x + 0.0521)**2.4000 + 0.0000, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information
Encode h264 baseline	up to 3840x2176 pixels and/or 30.000 fps
Encode h264 main	up to 3840x2176 pixels and/or 30.000 fps
Encode h264 high	up to 3840x2176 pixels and/or 30.000 fps
Diagnostics
... loading ...

I did not notice this problem in Mozilla Firefox but I don't know if it uses hardware acceleration.
 
Components: Internals>GPU>Rasterization
Can you capture chrome://gpu when you have hardware acceleration/rasteration enabled and this problem occurs?
Labels: Needs-Triage-M65
Labels: Triaged-ET Needs-Feedback
backeschwein@ - Could you please respond to comment #1 by providing chrome://gpu details.

Thanks...!!
Cc: krajshree@chromium.org
Hello Sir, yes of course when the Intel NUC is back! : )

I had another problem so I sent it back for replacing. When I have it back I will look if the problem persists and will provide you the requested details.
Project Member

Comment 6 by sheriffbot@chromium.org, Apr 3 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
As per comment#5 adding Needs-Feedback label. 
Status: WontFix (was: Unconfirmed)
As there is no response from the reporter from a long time, closing this issue and marking it as Won't fix.

@Reporter: Please feel to raise a new issue if there are any issues observed on the latest chrome builds.

Thanks!

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