Some Google Cloud Print printers randomly losing connectivity or extended periods of time
Reported by
1upgreen...@gmail.com,
Mar 29 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36 Steps to reproduce the problem: 1. Connect Brother printer to Google Cloud Print 2. Watch as printer goes offline What is the expected behavior? The printer stays connected What went wrong? I manage dozens of Brother laser printers and MFC's that suddenly started intermittently losing Google Cloud Print connectivity last Thursday 3/22. Some of them are randomly going offline for a hours at a time and then randomly coming up. It seems to be centered onto the New York City area though I manage printers across the country. The printers with connectivity issues all use GCP 2.0. Printers that use GCP 1.0 are not affected. The printers I am using include brother hl-8260cdw, brother hl-8360cdw, as well as some other printers. Did this work before? Yes Chrome version: 65.0.3325.181 Channel: stable OS Version: OS X 10.12.4 Flash Version:
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Mar 29 2018
Thanks for filing the issue. As per reproducible steps mentioned in comment# 0, this issue needs Brother printer which need to be connected to Google Cloud Print to verify the issue, as Brother printer is not available at TE end, hence removing Needs-Bisect label. Could someone from the Services > CloudPrint team have a look at this issue. Thanks!
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Mar 30 2018
This appears to be non-Mac specific. Clearing the Mac flag.
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Apr 3 2018
Any update from the Services>CloudPrint team? We are seeing this issue spread widely across our printer fleet nationwide. Given how widely CloudPrint is used, this is probably affecting tens of thousands of devices and potentially hundreds of thousands or millions of end-users. |
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Comment 1 by sindhu.chelamcherla@chromium.org
, Mar 29 2018Labels: Needs-Bisect Needs-Triage-M65