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Issue 825579 link

Starred by 3 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Aug 13
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression


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Crash on southwest.com

Reported by bbodenmi...@gmail.com, Mar 25 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36

Steps to reproduce the problem:
1. Go to southwest.com
2. Crash

What is the expected behavior?
No crashes

What went wrong?
On southwest.com and a number of other sites crashes are happening most of the time. I've completely uninstalled, deleted profile data, and reinstalled with no extensions - still crashes. Attached is the .dmp I was able to capture... let me know if you need it captured some other way.

Crashed report ID: no, does not show in chrome://crashes

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? Yes unknown

Chrome version: 65.0.3325.181  Channel: stable
OS Version: 10.0
Flash Version:
 
chrome (2).dmp
196 KB Download
Cc: melodychu@chromium.org kkaluri@chromium.org
Labels: Needs-Feedback
Unable to reproduce this issue on Windows 10 with chrome #65.0.3325.181, didn't observe any crash while navigating to sowthwest.com

Note: Found an similar Issue 792289 where chrome has observed crash while navigating to southwest.com

melodychu@ Could you please look into this issue for further triage.

Thank You...
Also unable to reproduce on another system but unsure how to fix on this one.
Project Member

Comment 3 by sheriffbot@chromium.org, Mar 26 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Hotlist-ConOps
I can (still) reproduce this crash on my work computer. Windows 10, Lenovo X1 Yoga.

I'll try to follow up this issue this week in case crash logs from me are still helpful.

@bboden - it's possible that this crash is related to: https://social.msdn.microsoft.com/Forums/vstudio/en-US/63e75495-245b-43eb-8e03-e629573ee079/mallocfree-in-several-threads-crahes-on-windows-whats-wrong?forum=vcgeneral

Comment 5 by ajha@chromium.org, Mar 28 2018

Cc: ajha@chromium.org
Labels: Needs-Feedback
If this is reproducible consistently, could anyone please attach any crash id from chrome://crashes for further investigation of this.

Comment 6 by ajha@chromium.org, Mar 28 2018

Labels: Needs-Triage-M65
That's part of the problem. Even with crash reporting enabled nothing shows in chrome://crashes.
Project Member

Comment 8 by sheriffbot@chromium.org, Mar 28 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Reproduced on Version 67.0.3386.0 (Official Build) canary (64-bit).
Cc: sandeepkumars@chromium.org
Labels: Needs-Feedback
Unable to reproduce the Crash using #67.0.3386.0 on Win 10. No Crash is seen on navigating to http://southwest.com/.

@melodychu: Could you please help us with a Crash I'd if you still reproduces this Crash?

Thanks!!
This crash doesn't produce a crash ID.

I noticed today that Southwest is no longer crashing on Canary 67.0.3390.0, although it still crashes on stable build 65.0.3325.181 (on the same computer). Not sure if there were any changes made to Chrome to fix this crahs.


It's worth noting for me it does not crash every time in stable so it's possible it's NOT fixed.
Project Member

Comment 13 by sheriffbot@chromium.org, Apr 17 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
As per comment #11

@Reporter: Could you please update Canary to latest version #68.0.3399.0 and check if you still face the issue?

Thanks!!
This is likely the same as  issue 822629  and should be merged there. 

There are a few workarounds but no fixes mentioned here:
https://productforums.google.com/forum/#!msg/chrome/Y61R9SAEPBc/F8qBsgR8AwAJ
Correction: the main CR for this problem is  issue 806977 , but it's been orphaned there too...
Status: WontFix (was: Unconfirmed)
I stopped encountering this crash after getting the Window 10 1803 update (June). 

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