Frequently getting error ERR_SSL_VERSION_INTERFERENCE when visiting my SSL website
Reported by
ryan.man...@gmail.com,
Mar 24 2018
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Issue description
Chrome Version : 65.0.3325.162
OS Version: 10.0
URLs (if applicable) :
Other browsers tested:
Add OK or FAIL after other browsers where you have tested this issue:
Safari:
Firefox:
IE/Edge:
What steps will reproduce the problem?
1. Visiting my SSL-enabled website with TLS 1.3 enabled (does not happen every time, but frequently)
2.
3.
What is the expected result?
To get direct access to my website/web server, unhindered by the browser
What happens instead of that?
I get an error message that says ERR_SSL_VERSION_INTERFERENCE, and sometimes it halts from accessing the website altogether, and sometimes it pauses, then redirects me to my website.
Please provide any additional information below. Attach a screenshot if
possible.
I submitted a support ticket to my webhost, namecheap.com, and they told me this is not a problem on their end but a problem with my browser.
Per my webhost, ticket # [#RJK-890-14903]:
"The error ERR_SSL_VERSION_INTERFERENCE is related to the recent Chrome update with a draft version of TLS 1.3 enabled. You can check more about the issue in the following thread: https://superuser.com/questions/1217257/this-site-can-t-be-reached-mail-google-com-is-currently-unreachable . It is suggested to disable TLS 1.3 in the browser and file in a report about this error here: https://crbug.com/new .
According to our check, your Comodo-issued certificate is installed correctly on the hosting server. You can use the following tool to verify: https://decoder.link/sslchecker/nexus.eotir.com/443 . We could not replicate any errors when loading the website in different browsers."
I have been trying to duplicate the problem to get a screenshot all evening but have not had any luck. I would say I have run into this error this week a total of 6 or 7 times.
UserAgentString: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.162 Safari/537.36
,
Mar 27 2018
Assigning the issue to svaldez@ - owner of similar bugs 819598 , 823165 and 820297 . svaldez@: Request you to please have a look into the issue and help in further triaging. Thanks...
,
Mar 27 2018
Do you know if this is just happening for you, or for anyone visiting the website from Chrome? Can you share the website URL that's causing issues? What firewall/antivirus are you using? We've found a few that have issues, and while most have issued patches/fixes, there are a couple that need to be manually updated/reinstalled. It would also be helpful to get a net-internals log when you reproduce the issue, see details here: https://sites.google.com/a/chromium.org/dev/for-testers/providing-network-details Its also possible this is unrelated to the ERR_SSL_VERSION_INTERFERENCE, if you have a flaky connection, since we'll show that error message whenever our first connection to the website fails, and our second connection succeeds.
,
Mar 28 2018
Hi. the site is located at https://nexus.eotir.com/ - The rest of the domain is under the protection of CloudFlare (including SSL) but we were having some issues with the forum software and so we had to turn off cloudflare protection for that subdomain (nexus) and a regular SSL certificate is installed instead. I first noticed the problem shortly after I made the change from Cloudflare SSL cert + proxy to regular server + Comodo SSL cert. It repeated a couple times but it only held on the page once (I wish I had grabbed a screenshot that one time) because every other time I have seen the error it will appear and then I am redirected to my website, instead of being stopped and prevented from reaching it completely. Now sometimes I think I see what might be a glimpse of that error but it could also be something else, so I don't want to say for sure (chrome error), when going to my site, that also just shows up full screen then immediately goes away before I even have the chance to read what it says and my website then loads, just like the second time I encountered this error, only it was a little slower, still not slow enough for me to react fast enough to grab a screenshot.
,
Mar 28 2018
I have asked around, as far as I can tell, no one from my site (else) has reported this problem.
,
Mar 28 2018
I apologize for not answering all of your questions in one reply, I seem to have missed the first few and only saw one part. I use Webroot SecureAnywhere for my AntiVirus/Firewall but if it matters I also have Malwarebytes Premium.
,
Mar 28 2018
In that case it does sound like a client-side issue. If you are able to get a net-internals log (see above), that would be helpful. Also, if you could temporarily disable both of your AV/firewalls and see if you can load the page (and if so, try enabling one at a time to see which one is causing issues).
,
May 9 2018
Were the instructions in comment #7 of any use?
,
May 10 2018
I have not been able to get any logs due to complications with Webroot SecureAnywhere and Malwarebytss (Premium). However, I have not seen the problem anymore. I guess I could try to change Cloudflare again and see if the problem occurred. But the entire client was upgraded so I assume some of those issues were fixed.
,
May 10 2018
Thanks! I'll go ahead and close this then. If it occurs again, let us know. |
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Comment 1 by ajha@chromium.org
, Mar 26 2018Labels: Needs-Triage-M65