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Issue 824815 link

Starred by 1 user
Status: WontFix
Owner: ----
Closed: Mar 2018
Cc:
█ zkoch@chromium.org
pbomm...@chromium.org
chrome-conops-escalation@google.com
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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[User Feedback - Stable/Beta] Pay Bill Option Missing on Chase.com

Project Member Reported by craigtumblison@chromium.org, Mar 22 2018 
Chrome Version: 64.0.3282.186, 65.0.3325.162
OS: Windows

We're seeing a large number of listnr and forum reports that users are suddenly unable to complete the bill pay process within their Chase banking accounts.

Sample Reports:
- https://listnr.corp.google.com/report/85218243802
- https://listnr.corp.google.com/report/85214232825
- https://listnr.corp.google.com/report/85207967321
- https://listnr.corp.google.com/report/85207180819
- https://listnr.corp.google.com/report/85206505223

Forum Thread:
- https://productforums.google.com/forum/#!topic/chrome/iGjH0d_bWPU

Users are reporting that it works in other browsers, and that Chase support is suggesting it is a Chrome issue.

I don't have a Chase account to try to reproduce, but given the amount of reports, it's worth looking into.

Comment 1 by craigtumblison@chromium.org, Mar 22 2018

Components: Blink
Quick update: we did some digging and this appears to be a zoom-related issue that is likely specific to Chase.

The "Pay this bill" button is located on a bar in the bottom-right. As you zoom out, the button moves further right until it disappears off the edge of your screen.

Here's an exchange with Chase support where they recommend zooming in / out as a temporary fix:
https://twitter.com/ChaseSupport/status/976852504163045382

Attaching screenshots of the button available (at 90% zoom) and the button hidden (at 67% zoom).

Thanks!
button-available.jpg
210 KB View Download
button-missing.jpg
168 KB View Download

Comment 2 by gov...@chromium.org, Mar 22 2018

Cc: pbomm...@chromium.org zkoch@chromium.org
This is reported on M64 and M65, looks like a site specific issue on chase.com per comment #1.

+zkoch@ to see if it is possible to reach out chase.com to fix the issue from their side.

Comment 3 by zkoch@chromium.org, Mar 22 2018 

Thanks for digging in and finding! I'll see if I can't forward on to some contacts at Chase.

Comment 4 by zkoch@chromium.org, Mar 22 2018

Status: WontFix (was: Untriaged)
Marking this as WontFix, as I think that's most appropriate, but please change if folks disagree.

Comment 5 by craigtumblison@chromium.org, May 8 2018

Summary: [User Feedback - Stable/Beta] Pay Bill Option Missing on Chase.com (was: Pay Bill Option Missing on Chase.com)
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