Hangouts unable to join meeting in Canary but works in Stable |
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Issue descriptionChrome Version : 67.0.3376.1 (Official Build) canary (64-bit) URLs (if applicable) : https://hangouts.google.com/ Other browsers tested: Google Chrome Stable What steps will reproduce the problem? (1) go to https://google.com/calendar (2) find a meeting with a hangout (3) click join hangout What is the expected result? You join the hangout What happens instead? You get a blank screen with "requesting to join hangout" Please provide any additional information below. Attach a screenshot if possible. Navigating to https://hangouts.google.com/hangouts/_/google.com/fooooooo directly has the same effect (and that also works in Stable). This happens for all the Chromium related Hangouts I join on a weekly basis, and has for a few weeks (sorry for not reporting sooner; I assumed it already had been as I assumed someone else had hit it!).
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Mar 20 2018
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Mar 21 2018
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Mar 22 2018
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Mar 22 2018
Unable to reproduce the issue on mac 10.13.3 mac book air and mac book pro retina using chrome reported version #67.0.3376.1 and latest canary #67.0.3377.0. Attached screen casts of both chrome reported version #67.0.3376.1 and latest stable #65.0.3325.181 for reference. Following are the steps followed to reproduce the issue. ------------ (1) Navigated to https://google.com/calendar (2) Scheduled a meeting by inviting few persons with a hangout. (3) clicked join hangout. (4) Observed that able to join hangout without any issues. Did not get any blank screen with "requesting to join hangout". (5) Also tried by navigating to url: https://hangouts.google.com/hangouts/_/google.com/fooooooo in both chrome reported version #67.0.3376.1 and latest stable #65.0.3325.181. But observed same behaviour in both the stable and canary builds. Was able to join hangout call with "requesting to join hangout" and did not get any blank screen. geoffers@ - Could you please check the attached screen cast and steps followed and please let us know if anything missed from our end. Also please check the issue on latest canary #67.0.3377.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not. Thanks...!!
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Mar 27 2018
Now I'm getting "Couldn't start the video call because of an error", and joining in Stable first doesn't make it work any more. So, um, now failing differently. Attached is a screen capture from a clean profile.
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Mar 27 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 28 2018
geoffers@ Thanks for the update. Able to reproduce this issue on Mac OS 10.13.3 and Windows 10 on the latest Canary 67.0.3382.0 as per comment #6. 1. Launched Chrome and scheduled a Hangout video call in https://google.com/calendar. 2.Joined the video call and could observe the error "Couldn't start the video call because of an error" only on Canary build. Issue is not observed on the equivalent Dev build 67.0.3382.0 and Stable 65.0.3325.181. Attached are the screen casts for reference. Removing 'Needs-Bisect' label and marking this issue as Untriaged as this issue is only on Canary build. Requesting someone from Platform>Apps>Hangouts team to please look into this issue and help in further triaging. Thanks..
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Mar 29 2018
Test Chrome/CrOS build : 67.0.3381.0/10525.0.0 - Peppy, Paine Unable to join the Hangout with "Couldn't start the video call because of an error" message There is the following error message on Dev-tools/Console : Failed to load resource: the server responded with a status of 400 () Clients6.google.com/hangouts/v1/media_sessions/log?key=AIzaSyAfFJCeph-euFSwtmqFZi0kaKk-cZ5wufM&alt=protojson:1
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Mar 29 2018
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Mar 29 2018
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Mar 29 2018
The following site from the console is "Not Found" : Clients6.google.com/hangouts/v1/media_sessions/log?key=AIzaSyAfFJCeph-euFSwtmqFZi0kaKk-cZ5wufM&alt=protojson:1
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Mar 29 2018
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Mar 29 2018
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Mar 30 2018
Upstreamed the issue, b\77298577
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Mar 30 2018
According to b\77298577, the issue is fixed in Chrome 67.0.3382.0- Canary build. ==== Unable to reproduce the issue on Chrome 67.0.3382.0-canary/Win. Unable to reproduce the issue on Chrome 67.0.3383.0/CrOS 10530.0.0 (Canary/Dev)- Paine/Peppy Please verity the issue on the latest Canary/Mac
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Apr 2 2018
Verified the fix on Mac 10.13.1 and Windows-10 using Chrome version(canary) #67.0.3386 as per the comment #0. Attaching screen cast for reference. Observed that Hangouts call is made without any error. Hence, the fix is working as expected. Adding the verified labels. Thanks...!! |
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Comment 1 by geoff...@gmail.com
, Mar 20 2018