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Issue metadata

Status: Fixed
Owner:
Closed: Mar 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux , Windows , Mac
Pri: 2
Type: Feature



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Add a way for users to report problems with extensions

Reported by jidanni@gmail.com, Mar 20 2018

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.146 Safari/537.36

Steps to reproduce the problem:
1. User discovers a problem with an extension.
2. User gets as far as e.g., https://chrome.google.com/webstore/detail/line/ophjlpahpchlmihnnnihgmmeilfjmjjc/reviews in his quest to find the proper place to report a problem.

What is the expected behavior?
A separate place to report problems with extensions.

What went wrong?
Users only find a place to make reviews of extensions.
Hence their problem reports will just end up getting appended, one after another to their single review.

WebStore page: 

Did this work before? No 

Chrome version: 65.0.3325.146  Channel: n/a
OS Version: 
Flash Version: 

If indeed here on https://chromiumbugs.appspot.com/ is in fact the proper place to report problems with extensions, then a link needs to be added to lead to it...
 
Labels: Needs-Triage-M65
Cc: susan.boorgula@chromium.org
Labels: -Type-Bug Triaged-ET M-67 Target-67 FoundIn-67 OS-Mac OS-Windows Type-Feature
Status: Untriaged (was: Unconfirmed)
jidanni@ Thanks for the issue.

From the above description, this is a Feature Request to add a tab for users to report problems with extensions on the extension page.

Hence marking this as Untriaged for further updates from Dev.

Thanks..
Cc: rdevlin....@chromium.org
Owner: jawag@chromium.org
Status: Assigned (was: Untriaged)
I'm pretty sure there is already a way to do this in the store - it creates a "Support" tab in the extension page.  See, for instance, hangouts: https://chrome.google.com/webstore/detail/google-hangouts/nckgahadagoaajjgafhacjanaoiihapd/support.

jawag@, do you know the steps to make that happen?  Is it a setting in the developer console?

Comment 4 by jawag@chromium.org, Mar 23 2018

Yes, you can turn this on via the "Edit your User Feedback preferences" option in your developer dashboard settings. 

If you're using the new version of the dev dashboard that just went into public beta (https://chrome.google.com/webstore/devconsole), toggle on the switch in settings that says "Enable User Feedback".
Status: Fixed (was: Assigned)
Closing this out, since it sounds like there's nothing to do here.

Comment 6 by jidanni@gmail.com, Mar 24 2018

I am not talking from the viewpoint of an app developer.

I am talking about the viewpoint of an average user.

OK then on pages like https://chrome.google.com/webstore/detail/line/ophjlpahpchlmihnnnihgmmeilfjmjjc/reviews

where users cannot find any proper way to send feedback,
perhaps say "This app developer has not enabled any proper way to send feedback"
that way the user could waste no further time in looking for one.


I'm not sure this isn't working reasonably.  If the developer does not enable feedback in the store and doesn't specify a separate channel, then users leaving reviews about broken (or seemingly broken) functionality does not strike me as unreasonable - it can reflect the quality and usefulness of the extension.  Additionally, some developers will link other methods to send feedback (e.g., github issues), so I don't think we want to state that there's no established way of sending feedback in all cases if the developer doesn't enable in-store support.

Comment 8 by jidanni@gmail.com, Mar 24 2018

Okay, but I hope the default is to have the channels open. And only if they purposely turn off communication, only then hide the reply method.

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