Serial# HAMSCX001770
Hangouts Meet 1.3.156.0
Chrome 64.0.3282.190 on Guado
Huddly Go FW 1.2.10
Description:
Camera is not detected upon meeting start with dual display setup.
Recording: https://drive.google.com/open?id=1G8wOYZLDvQqe3Pro5eMuu1x5ZKXk9-72
Issue date/time is 2018-03-16 9:02AM PDT. Note: Cfm in this video is also affected by crbug.com/756242.
Details:
- When the issue occurs, it requires unplug/replug to recover
- Issue has not been obeserved with single display setups
- Issue started with ChromeOS M63 and Huddly Go update to 1.1.5
- Issue has not been observed with other cameras, ex. Logitech C920
- Multiple meeting rooms are affected
Feedback log shows Huddly Go camera is detected, but impressions show HOT_LANE_NO_VIDEO_INPUT_DEVICES.
https://feedback.corp.google.com/#/Report/85193710465
2018-03-16T09:02:08.536011-07:00 INFO kernel: [ 3.547475] usb 2-3: new SuperSpeed USB device number 3 using xhci_hcd
2018-03-16T09:02:08.547013-07:00 INFO kernel: [ 3.558869] usb 2-3: New USB device found, idVendor=2bd9, idProduct=0011
2018-03-16T09:02:08.547019-07:00 INFO kernel: [ 3.558875] usb 2-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2018-03-16T09:02:08.547020-07:00 INFO kernel: [ 3.558881] usb 2-3: Product: Huddly GO
2018-03-16T09:02:08.547021-07:00 INFO kernel: [ 3.558886] usb 2-3: Manufacturer: Huddly
2018-03-16T09:02:08.547022-07:00 INFO kernel: [ 3.558890] usb 2-3: SerialNumber: 4
Comment 1 by kotah@chromium.org
, Mar 19 2018Owner: mnilsson@chromium.org