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Issue 823491 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner:
Last visit > 30 days ago
Closed: Mar 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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Cfm camera not detected with dual displays

Project Member Reported by kotah@chromium.org, Mar 19 2018

Issue description

Serial# HAMSCX001770
Hangouts Meet 1.3.156.0
Chrome 64.0.3282.190 on Guado
Huddly Go FW 1.2.10

Description:
Camera is not detected upon meeting start with dual display setup.

Recording: https://drive.google.com/open?id=1G8wOYZLDvQqe3Pro5eMuu1x5ZKXk9-72
Issue date/time is 2018-03-16 9:02AM PDT. Note: Cfm in this video is also affected by crbug.com/756242.

Details:
- When the issue occurs, it requires unplug/replug to recover
- Issue has not been obeserved with single display setups
- Issue started with ChromeOS M63 and Huddly Go update to 1.1.5
- Issue has not been observed with other cameras, ex. Logitech C920
- Multiple meeting rooms are affected

Feedback log shows Huddly Go camera is detected, but impressions show HOT_LANE_NO_VIDEO_INPUT_DEVICES.
https://feedback.corp.google.com/#/Report/85193710465

2018-03-16T09:02:08.536011-07:00 INFO kernel: [    3.547475] usb 2-3: new SuperSpeed USB device number 3 using xhci_hcd
2018-03-16T09:02:08.547013-07:00 INFO kernel: [    3.558869] usb 2-3: New USB device found, idVendor=2bd9, idProduct=0011
2018-03-16T09:02:08.547019-07:00 INFO kernel: [    3.558875] usb 2-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
2018-03-16T09:02:08.547020-07:00 INFO kernel: [    3.558881] usb 2-3: Product: Huddly GO
2018-03-16T09:02:08.547021-07:00 INFO kernel: [    3.558886] usb 2-3: Manufacturer: Huddly
2018-03-16T09:02:08.547022-07:00 INFO kernel: [    3.558890] usb 2-3: SerialNumber: 4
 

Comment 1 by kotah@chromium.org, Mar 19 2018

Cc: choonc@google.com katierh@chromium.org mzhuo@chromium.org
Owner: mnilsson@chromium.org
Mats, can you review?

Comment 2 by roy...@google.com, Mar 20 2018

Labels: -Pri-2 Pri-1

Comment 3 by kotah@chromium.org, Mar 20 2018

Labels: -Restrict-View-Google

Comment 4 by kotah@chromium.org, Mar 26 2018

Status: WontFix (was: Untriaged)
I opened b/76435128 for the same issue as I need to run buzzlogfinder. Closing here - I can't mark Dup to b/.

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