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Issue 822831 link

Starred by 2 users

Issue metadata

Status: Archived
Owner: ----
Closed: Dec 13
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Chrome devices disconnect from WiFi

Project Member Reported by vkhabarov@chromium.org, Mar 16 2018

Issue description

ChromeOS version: 64.0.3282.144 (the issue is reported since Oct 2017)
ChromeOS device model: Lenovo N21, N22, and N23 and Asus C200 (everything customer has)
Case#: 15144166

Description:
The Chromebooks are disconnecting from the AP when there is a latency spike reported in the APs, the issue does not affects other devices as android, Mac and windows computers. They are checking this case with Aruba (AP manufacturer) as well, but they are contacting us since the issue only affects chrome devices. 
AP model: Aruba 225 AP

From what I see in logs, this happens way more often than customer sees, constant disconnects, it just might be more evident during latency spikes.


Steps to reproduce: 
1) Connect the Chromebooks to the AP 
2) Wait for a latency spike 


Current Behavior / Reproduction: 
The Chromebooks will disconnect from the AP and will try to connect to another 

Expected Behavior: 
Device stays connected


Drive link to logs: 
Logs from Aruba - 
LR03J7EH dropped its connection at 14:25 today, 3/6/18. https://drive.google.com/file/d/1g7yPXl33PiE32b9_5rCjpsFeKn2iPBGH/view?usp=sharing

LR03J8KT dropped its connection at 14:14 today, 3/6/18. 
https://drive.google.com/file/d/1h_VJL89339DAFz-pG5ky-Hzmf8dmMijX/view?usp=sharing

Debug logs from device - 
https://drive.google.com/file/d/1-m9hUEAgpmIw_8LyD8axt_Y-v_C4HZTB/view?usp=sharing
Disconnections happened on this Chromebook at the following times: 
12:28pm 
12:30pm 
12:40pm 
12:41pm 
12:43pm 
(I assume on March 12).


What I found in logs - 
2018-03-12T12:28:29.808474-05:00 DEBUG wpa_supplicant[667]: RTM_NEWLINK: ifi_index=2 ifname=wlan0 operstate=2 linkmode=1 ifi_family=0 ifi_flags=0x1003 ([UP])
2018-03-12T12:28:29.826415-05:00 DEBUG wpa_supplicant[667]: nl80211: Drv Event 20 (NL80211_CMD_DEL_STATION) received for wlan0
2018-03-12T12:28:29.826440-05:00 DEBUG wpa_supplicant[667]: nl80211: Delete station 18:64:72:28:6d:70
2018-03-12T12:28:29.829952-05:00 DEBUG wpa_supplicant[667]: nl80211: Drv Event 39 (NL80211_CMD_DEAUTHENTICATE) received for wlan0
2018-03-12T12:28:29.829971-05:00 DEBUG wpa_supplicant[667]: nl80211: Deauthenticate event
2018-03-12T12:28:29.829987-05:00 DEBUG wpa_supplicant[667]: wlan0: Event DEAUTH (12) received
2018-03-12T12:28:29.830000-05:00 DEBUG wpa_supplicant[667]: wlan0: Deauthentication notification
2018-03-12T12:28:29.830012-05:00 DEBUG wpa_supplicant[667]: wlan0:  * reason 4 (locally generated)
2018-03-12T12:28:29.830026-05:00 DEBUG wpa_supplicant[667]: wlan0:  * address 18:64:72:28:6d:70
2018-03-12T12:28:29.830038-05:00 DEBUG wpa_supplicant[667]: Deauthentication frame IE(s) - hexdump(len=0): [NULL]
2018-03-12T12:28:29.830054-05:00 NOTICE wpa_supplicant[667]: wlan0: CTRL-EVENT-DISCONNECTED bssid=18:64:72:28:6d:70 reason=4 locally_generated=1

Similar events happen every time they have a disconnect and actually way more often than customer reported and than it would appear to make any sense.
 

Comment 1 by cro...@dualite.com, Mar 20 2018

we are having issues with this on some acer chromebooks model cb5-571 random disconnects, have tried powerwashs, reload , wireless is strong to other devices just these units 
Hello!
This bug is receiving this notice because there has been no acknowledgment of its existence in quite a bit of time.
- If you are currently working on this bug, please provide an update.
- If you are currently affected by this bug, please update with your current symptoms and relevant logs.

If there has been no updates provided by EOD Wednesday, 12/12/18 (5pm EST), this bug will be archived and can be re-opened at any time deemed necessary.

Thank you!
Status: Archived (was: Untriaged)
Due to lack of action this bug has been Archived. If work is still being done on this issue or you are still experiencing this issue please feel free to re-open with the appropriate information.

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