Crashes on start - Windows 10
Reported by
rob.hall...@gmail.com,
Mar 16 2018
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Issue description
Chrome Version : 65.0.3325.162
URLs (if applicable) :
Other browsers tested:
Previous version of Chrome worked
have tested this issue:
Safari: no
Firefox: no
Edge: Yes - runs fine
IE 11: Yes - runs fine
What steps will reproduce the problem?
(1) Install Chrome
(2) Run Chrome
What is the expected result?
Chrome to start
What happens instead?
Chrome doesn't start and a crash dump file is created (contents below and dump file attached).
NOTE: Previous version of chrome worked just fine. It wasn't until I upgraded that this started happening.
Please provide any additional information below. Attach a screenshot if
possible.
Dump Summary
------------
Dump File: chrome.exe.17924.dmp : C:\Users\rob.hallquist\AppData\Local\CrashDumps\chrome.exe.17924.dmp
Last Write Time: 3/16/2018 8:35:34 AM
Process Name: chrome.exe : C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.16299
CLR Version(s):
Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 65.0.3325.162
ntdll.dll C:\Windows\System32\ntdll.dll 10.0.16299.248
kernel32.dll C:\Windows\System32\kernel32.dll 10.0.16299.15
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 10.0.16299.309
apphelp.dll C:\Windows\System32\apphelp.dll 10.0.16299.98
advapi32.dll C:\Windows\System32\advapi32.dll 10.0.16299.192
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.16299.125
sechost.dll C:\Windows\System32\sechost.dll 10.0.16299.15
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 10.0.16299.309
psapi.dll C:\Windows\System32\psapi.dll 10.0.16299.15
shell32.dll C:\Windows\System32\shell32.dll 10.0.16299.251
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 10.0.16299.15
ucrtbase.dll C:\Windows\System32\ucrtbase.dll 10.0.16299.248
SHCore.dll C:\Windows\System32\SHCore.dll 10.0.16299.15
combase.dll C:\Windows\System32\combase.dll 10.0.16299.15
bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 10.0.16299.98
windows.storage.dll C:\Windows\System32\windows.storage.dll 10.0.16299.309
shlwapi.dll C:\Windows\System32\shlwapi.dll 10.0.16299.15
gdi32.dll C:\Windows\System32\gdi32.dll 10.0.16299.15
gdi32full.dll C:\Windows\System32\gdi32full.dll 10.0.16299.98
msvcp_win.dll C:\Windows\System32\msvcp_win.dll 10.0.16299.248
user32.dll C:\Windows\System32\user32.dll 10.0.16299.125
win32u.dll C:\Windows\System32\win32u.dll 10.0.16299.15
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 10.0.16299.15
powrprof.dll C:\Windows\System32\powrprof.dll 10.0.16299.15
profapi.dll C:\Windows\System32\profapi.dll 10.0.16299.15
chrome_elf.dll C:\Program Files (x86)\Google\Chrome\Application\65.0.3325.162\chrome_elf.dll 65.0.3325.162
version.dll C:\Windows\System32\version.dll 10.0.16299.15
winmm.dll C:\Windows\System32\winmm.dll 10.0.16299.15
userenv.dll C:\Windows\System32\userenv.dll 10.0.16299.15
winhttp.dll C:\Windows\System32\winhttp.dll 10.0.16299.192
WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll 10.0.16299.15
CRYPTBASE.DLL C:\Windows\System32\CRYPTBASE.DLL 10.0.16299.15
imm32.dll C:\Windows\System32\imm32.dll 10.0.16299.15
PerformanceOptimizer_x64.dll C:\ProgramData\Performance Optimizer\PerformanceOptimizer_x64.dll 0.0.0.0
oleaut32.dll C:\Windows\System32\oleaut32.dll 10.0.16299.15
ws2_32.dll C:\Windows\System32\ws2_32.dll 10.0.16299.15
urlmon.dll C:\Windows\System32\urlmon.dll 11.0.16299.248
imagehlp.dll C:\Windows\System32\imagehlp.dll 10.0.16299.15
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.16299.309
ole32.dll C:\Windows\System32\ole32.dll 10.0.16299.192
,
Mar 19 2018
As this issue seems related to Crash, hence adding appropriate label to it.
,
Mar 20 2018
Tested the issue using #65.0.3325.162 on Win 10 and did not observe any Crash on start up. @rob: Could you please navigate to chrome://crashes and check if you can see any Crash I'd if so attach here for further triaging.
,
Apr 6 2018
Crash report not available. Closing issue due to lack of feedback requested but not provided. If the issue still exists please open a new issue with the details requested. |
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Comment 1 by krajshree@chromium.org
, Mar 19 2018