New issue
Advanced search Search tips
Note: Color blocks (like or ) mean that a user may not be available. Tooltip shows the reason.

Issue 822700 link

Starred by 1 user

Issue metadata

Status: WontFix
Owner: ----
Closed: Apr 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



Sign in to add a comment

Crashes on start - Windows 10

Reported by rob.hall...@gmail.com, Mar 16 2018

Issue description

Chrome Version       : 65.0.3325.162
URLs (if applicable) :
Other browsers tested:
  Previous version of Chrome worked

have tested this issue:
     Safari: no
    Firefox: no
       Edge: Yes - runs fine
      IE 11: Yes - runs fine

What steps will reproduce the problem?
(1) Install Chrome
(2) Run Chrome

What is the expected result?
Chrome to start

What happens instead?
Chrome doesn't start and a crash dump file is created (contents below and dump file attached).
NOTE: Previous version of chrome worked just fine. It wasn't until I upgraded that this started happening.

Please provide any additional information below. Attach a screenshot if
possible.

Dump Summary
------------
Dump File:	chrome.exe.17924.dmp : C:\Users\rob.hallquist\AppData\Local\CrashDumps\chrome.exe.17924.dmp
Last Write Time:	3/16/2018 8:35:34 AM
Process Name:	chrome.exe : C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Process Architecture:	x64
Exception Code:	0xC0000005
Exception Information:	The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information:	Not Present

System Information
------------------
OS Version:	10.0.16299
CLR Version(s):	

Modules
-------
Module Name	Module Path	Module Version
-----------	-----------	--------------
chrome.exe	C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	65.0.3325.162
ntdll.dll	C:\Windows\System32\ntdll.dll	10.0.16299.248
kernel32.dll	C:\Windows\System32\kernel32.dll	10.0.16299.15
KERNELBASE.dll	C:\Windows\System32\KERNELBASE.dll	10.0.16299.309
apphelp.dll	C:\Windows\System32\apphelp.dll	10.0.16299.98
advapi32.dll	C:\Windows\System32\advapi32.dll	10.0.16299.192
msvcrt.dll	C:\Windows\System32\msvcrt.dll	7.0.16299.125
sechost.dll	C:\Windows\System32\sechost.dll	10.0.16299.15
rpcrt4.dll	C:\Windows\System32\rpcrt4.dll	10.0.16299.309
psapi.dll	C:\Windows\System32\psapi.dll	10.0.16299.15
shell32.dll	C:\Windows\System32\shell32.dll	10.0.16299.251
cfgmgr32.dll	C:\Windows\System32\cfgmgr32.dll	10.0.16299.15
ucrtbase.dll	C:\Windows\System32\ucrtbase.dll	10.0.16299.248
SHCore.dll	C:\Windows\System32\SHCore.dll	10.0.16299.15
combase.dll	C:\Windows\System32\combase.dll	10.0.16299.15
bcryptPrimitives.dll	C:\Windows\System32\bcryptPrimitives.dll	10.0.16299.98
windows.storage.dll	C:\Windows\System32\windows.storage.dll	10.0.16299.309
shlwapi.dll	C:\Windows\System32\shlwapi.dll	10.0.16299.15
gdi32.dll	C:\Windows\System32\gdi32.dll	10.0.16299.15
gdi32full.dll	C:\Windows\System32\gdi32full.dll	10.0.16299.98
msvcp_win.dll	C:\Windows\System32\msvcp_win.dll	10.0.16299.248
user32.dll	C:\Windows\System32\user32.dll	10.0.16299.125
win32u.dll	C:\Windows\System32\win32u.dll	10.0.16299.15
kernel.appcore.dll	C:\Windows\System32\kernel.appcore.dll	10.0.16299.15
powrprof.dll	C:\Windows\System32\powrprof.dll	10.0.16299.15
profapi.dll	C:\Windows\System32\profapi.dll	10.0.16299.15
chrome_elf.dll	C:\Program Files (x86)\Google\Chrome\Application\65.0.3325.162\chrome_elf.dll	65.0.3325.162
version.dll	C:\Windows\System32\version.dll	10.0.16299.15
winmm.dll	C:\Windows\System32\winmm.dll	10.0.16299.15
userenv.dll	C:\Windows\System32\userenv.dll	10.0.16299.15
winhttp.dll	C:\Windows\System32\winhttp.dll	10.0.16299.192
WINMMBASE.dll	C:\Windows\System32\WINMMBASE.dll	10.0.16299.15
CRYPTBASE.DLL	C:\Windows\System32\CRYPTBASE.DLL	10.0.16299.15
imm32.dll	C:\Windows\System32\imm32.dll	10.0.16299.15
PerformanceOptimizer_x64.dll	C:\ProgramData\Performance Optimizer\PerformanceOptimizer_x64.dll	0.0.0.0
oleaut32.dll	C:\Windows\System32\oleaut32.dll	10.0.16299.15
ws2_32.dll	C:\Windows\System32\ws2_32.dll	10.0.16299.15
urlmon.dll	C:\Windows\System32\urlmon.dll	11.0.16299.248
imagehlp.dll	C:\Windows\System32\imagehlp.dll	10.0.16299.15
iertutil.dll	C:\Windows\System32\iertutil.dll	11.0.16299.309
ole32.dll	C:\Windows\System32\ole32.dll	10.0.16299.192



 
chrome.exe.17924.dmp
0 bytes Download
Labels: Needs-Triage-M65
Labels: Stability-Crash OS-Windows
As this issue seems related to Crash, hence adding appropriate label to it.
Cc: sandeepkumars@chromium.org
Labels: Needs-Feedback
Tested the issue using #65.0.3325.162 on Win 10 and did not observe any Crash on start up.

@rob: Could you please navigate to chrome://crashes and check if you can see any Crash I'd if so attach here for further triaging.
Status: WontFix (was: Unconfirmed)
Crash report not available.

Closing issue due to lack of feedback requested but not provided. If the issue still exists please open a new issue with the details requested.

Sign in to add a comment