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Issue 820626 link

Starred by 1 user

Issue metadata

Status: Archived
Owner:
Closed: Apr 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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C920 camera does not focus on Chromebox for meetings device

Project Member Reported by vkasatkin@google.com, Mar 9 2018

Issue description

ChromeOS version: 64.0.3282.190
Cfm device model: ASUS Chromebox CN62  
Camera model: HD Pro Webcam C920 
Case#: 14733631

Description:

HD Pro Webcam C920 does not focus when in hangouts session. 
Tested it out on both version 62 and 63 and the issue is reproducible. Camera is plugged directly into the Chromebox. 
Pictures of the issue:
https://drive.google.com/open?id=1h_jf8zqPxHVAFxVtCoY4qkrK-VoQMzpO
https://drive.google.com/open?id=1cai_yExOSlI7aqg2txGOzzTa6UoKuu0e

Customer confirmed that issue does no happen when camera is running in a user session or plugged into other device. 


Steps to reproduce:

Current Behavior / Reproduction: 

Camera does not focus and image is blurred

Expected Behavior: 

Camera focus on the user

Drive link to logs: 

https://drive.google.com/open?id=1XiWHWbGcTWQf_qwghFyCMO8T4WmUU32o

 

Comment 1 by kotah@chromium.org, Mar 12 2018

Owner: vkasatkin@google.com
The screenshots looks pretty clear to me...Can they share some additional screenshots of Cfm mode vs. ChromeOS mode so we can compare image quality?

Status: Archived (was: Untriaged)
Unfortunately we did not get any response from customer.
I will archive this bug for now. 

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