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Issue metadata

Status: WontFix
Owner: ----
Closed: Mar 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Latest release possibly causing kernel panic on Mac OS Sierra 10.12.6

Reported by adi.siva...@gmail.com, Mar 4 2018

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

Steps to reproduce the problem:
1. Have Mac OS 10.12.6 installed on a Mac
2. Have Chrome 64.0.3282.186 installed
3. Browse with many tabs (problem arises only with high, but normal, memory usage by Chrome)
4. The Mac abruptly restarts with a kernel panic

What is the expected behavior?
Kernel panic should not happen.

What went wrong?
Nothing changed on my Mac or other software that I use. The only thing that changed was the Chrome update on Feb 26th, which was the very first day I experienced this issue. Since then it has happened close to a dozen times.

Crashed report ID: 7BB74DA7-0282-5F5F-35F9-5FF093CA61ED

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? N/A 

Chrome version: 64.0.3282.186  Channel: stable
OS Version: OS X 10.12.6
Flash Version: 

I have attached the panic report. Please take a look.
 
kernel-panic.pdf
32.5 KB Download
Another panic happened right after I filed this issue. Attaching the new report:
kernel-panic-mar-03.pdf
31.2 KB Download
Additional info: Did not use any external hardware when the panics occurred the first few times. They also occur with external monitors.
Update: I downgraded to 63.0.3239. No panics yet. I am using Chrome like usual, with many tabs!

Interesting observation:
My personal Macbook pro, almost identical to my work laptop (which is the one experiencing panics), also has Mac OS Sierra 10.12.6 & the latest Chrome version. If I remember correctly, it maybe experienced a kernel panic once (although it could have been just my work laptop I am confusing it with). But I tried to reproduce this issue on my personal laptop for the past few hours. I was NOT able to.

So there's more than two variables:
1. Chrome version
2. Mac OS version
3. Another unknown variable that's causing this issue on my work laptop but not on my personal laptop

Cc: rbasuvula@chromium.org
Labels: Needs-Triage-M64 Needs-Feedback
Thanks for filing the issue! Could you please provide the server id of the crash which would help us to triage the issue further.

Thanks in Advance!
Both those panic reports implicate what looks like a security product installed on your machine:

com.verdasys.dgagent
dgdaemon
Just had another confirmation. Chrome had just automatically updated itself from my last downgrade. Another panic occurred immediately. I had to re-install Chrome 63 (and not replace the old Chrome app; hopefully it doesn't update Chrome 2.)

The security software I have is McAfee. It has worked fine and continues to do so with Chrome 63 (12.21.2017).

However, I would like to point out that no one else at work seems to have this issue. So this is highly specific to my machine. Perhaps hardware damage?
Project Member

Comment 7 by sheriffbot@chromium.org, Mar 6 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Cc: jmukthavaram@chromium.org
Labels: Needs-Feedback
Unable to reproduce the issue on Mac 10.13.3 using chrome reported version#64.0.3282.186, stable-65.0.3325.146 & Canary-67.0.3362.0 as per C#0.

No restart and any issue observed while browsing sites in multiple tabs.

Reporter,
Could you please try to uninstall & reinstall the chrome latest stable version & check the issue without any apps and extensions & let us know your observations on the same.Please provide us latest Crash Server Id (as in the attached screen) from chrome://crashes if you still observed the same issue.

Thanks..!


Serverid.PNG
54.4 KB View Download
Status: WontFix (was: Unconfirmed)
Mac triage: WontFix this. Per #6 a decent bet is some kind of hardware failure, especially if the same software releases work well on (presumably) very similar hardware deployed elsewhere in your organization.

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