Latest release possibly causing kernel panic on Mac OS Sierra 10.12.6
Reported by
adi.siva...@gmail.com,
Mar 4 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36 Steps to reproduce the problem: 1. Have Mac OS 10.12.6 installed on a Mac 2. Have Chrome 64.0.3282.186 installed 3. Browse with many tabs (problem arises only with high, but normal, memory usage by Chrome) 4. The Mac abruptly restarts with a kernel panic What is the expected behavior? Kernel panic should not happen. What went wrong? Nothing changed on my Mac or other software that I use. The only thing that changed was the Chrome update on Feb 26th, which was the very first day I experienced this issue. Since then it has happened close to a dozen times. Crashed report ID: 7BB74DA7-0282-5F5F-35F9-5FF093CA61ED How much crashed? Whole browser Is it a problem with a plugin? N/A Did this work before? N/A Chrome version: 64.0.3282.186 Channel: stable OS Version: OS X 10.12.6 Flash Version: I have attached the panic report. Please take a look.
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Mar 4 2018
Additional info: Did not use any external hardware when the panics occurred the first few times. They also occur with external monitors.
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Mar 4 2018
Update: I downgraded to 63.0.3239. No panics yet. I am using Chrome like usual, with many tabs! Interesting observation: My personal Macbook pro, almost identical to my work laptop (which is the one experiencing panics), also has Mac OS Sierra 10.12.6 & the latest Chrome version. If I remember correctly, it maybe experienced a kernel panic once (although it could have been just my work laptop I am confusing it with). But I tried to reproduce this issue on my personal laptop for the past few hours. I was NOT able to. So there's more than two variables: 1. Chrome version 2. Mac OS version 3. Another unknown variable that's causing this issue on my work laptop but not on my personal laptop
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Mar 5 2018
Thanks for filing the issue! Could you please provide the server id of the crash which would help us to triage the issue further. Thanks in Advance!
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Mar 5 2018
Both those panic reports implicate what looks like a security product installed on your machine: com.verdasys.dgagent dgdaemon
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Mar 6 2018
Just had another confirmation. Chrome had just automatically updated itself from my last downgrade. Another panic occurred immediately. I had to re-install Chrome 63 (and not replace the old Chrome app; hopefully it doesn't update Chrome 2.) The security software I have is McAfee. It has worked fine and continues to do so with Chrome 63 (12.21.2017). However, I would like to point out that no one else at work seems to have this issue. So this is highly specific to my machine. Perhaps hardware damage?
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Mar 6 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Mar 7 2018
Unable to reproduce the issue on Mac 10.13.3 using chrome reported version#64.0.3282.186, stable-65.0.3325.146 & Canary-67.0.3362.0 as per C#0. No restart and any issue observed while browsing sites in multiple tabs. Reporter, Could you please try to uninstall & reinstall the chrome latest stable version & check the issue without any apps and extensions & let us know your observations on the same.Please provide us latest Crash Server Id (as in the attached screen) from chrome://crashes if you still observed the same issue. Thanks..!
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Mar 21 2018
Mac triage: WontFix this. Per #6 a decent bet is some kind of hardware failure, especially if the same software releases work well on (presumably) very similar hardware deployed elsewhere in your organization. |
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Comment 1 by adi.siva...@gmail.com
, Mar 4 201831.2 KB
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