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Starred by 3 users

Issue metadata

Status: Unconfirmed
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Chromebooks on Beta channel losing wifi

Reported by sulliv...@sjrnj.org, Mar 2 2018

Issue description

Chrome Version       : <65.0>
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL, along with the version, after other browsers where you
have tested this issue:
     Safari:
    Firefox:
       Edge:

What steps will reproduce the problem?
(1)
(2)
(3)

What is the expected result?


What happens instead?


Please provide any additional information below. Attach a screenshot if
possible.

All of our chromebooks on the beta channel lose wifi after upgrading to OS 65.0, .  Even when we try to add it back in we get the attached error message
 
IMG_1786.jpg
80.7 KB View Download
Frequent wifi disconnects have occurred since Chrome OS v64 on both beta and stable channels for me as well. These occur spontaneously and I am unaware of what may trigger them. Highly likely to have an automatic disconnect multiple times upon initial startup after a connection is established.
Labels: Needs-Triage-M65
Components: OS>Systems>Network
Labels: Triaged-ET OS-Chrome
As this issue is related to Chromebooks, marking the OS as Chrome and requesting Chrome team to look into this issue and help in further triaging..

Thanks..
These dropouts are so frustrating -- they're more like a long pause that happen frequently.
We're very concerned thinking about v65 deploying to student/staff Chromebooks!

observation: 

dropouts happening on campus with Ruckus Wireless 300 access points using 2.4G and/or 5G radio connections;

No dropouts with consumer router/WAP (Google OnHub).

model: Acer C720




Comment 6 by cro...@dualite.com, Mar 6 2018

we are seeing some issues with an acer chromebook 15 cb5-571 user is working along and then the wireless shuts off and acts like it is trying to reconnect. this is on version 64.0.3282.167 I also tried it on ver 65 with the same results. I have powerwashed the system and went under my user id with no change in the result

Comment 7 by cro...@dualite.com, Mar 15 2018

still seeing issues with this any help on it ?

Comment 8 by sulliv...@sjrnj.org, Mar 15 2018

We are still seeing issues w/ widespred wifi dropping as students are working.  both w/ the beta 65 and 64

Comment 9 by cro...@dualite.com, Mar 28 2018

still having issues with version 65 in stable channel
we are too.  We moved the beta group w/ 65 to a stable channel but they lose wifi all the time
Labels: Enterprise-Triaged

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