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Issue 818113 link

Starred by 3 users
Status: WontFix
Owner:
ryutas@chromium.org
Closed: Apr 2018
Cc:
█ cvintila@chromium.org
█ kotah@chromium.org
ryutas@chromium.org
dtseng@chromium.org
lpalmaro@chromium.org
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug
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Cfm client side issue: Spoken Feedback(Chromevox) automatically activated on CFM.

Project Member Reported by ryutas@chromium.org, Mar 2 2018 
ChromeOS version: 64.0.3282.144 
Cfm device model: ASUS Chromebox CN62 (Google_Guado.6301.108.4)
Unify case #: 15125556

Description: Spoken Feedback(Chromevox) automatically activated on CFM.

Steps to reproduce:
1. Turn on the device 
2. Notice that the device is speaking Chinese 
3. The sound ended once the Spoken Feedback setting was disabled. 

Current Behavior / Reproduction: Spoken Feedback(Chromevox) automatically activated on CFM.

Expected Behavior:Spoken Feedback(Chromevox) should not start automatically on CFM.

[Affecting all devices? All users?] 
2 devices 

[All troubleshooting steps already taken] 
Feedback has been sent on: 
https://drive.google.com/open?id=1nHcxz5yyEuTn_aO_Nc-RSKWNtyDHMOxMceKzQ3tg6gM

[Time/date the issue first occurred] 
2018/03/01 morning JST 
after updated to version 64.

Comment 1 by ryutas@chromium.org, Mar 2 2018 

I have another very similar case.

-Chrome OS version. 63.0.3239.140 61.0.3163.123 
-cfm device model:ASUS Chromebox CN60 and Acer Chromebase 24
-Case#: 15107536

- Timeframe when issue started: 
Since version 60 

- Does it affect all devices? 
All devices affected 

- Devices S/N: 
https://drive.google.com/open?id=1Ve34dRmvw5YmXW4YDC5kfC5h8PFGxH5-l1UCZ6sGe4s

|======Troubleshooting and Workaround======| 
- Troubleshooting steps taken: 
1) Wiping the devices fixes the issue for a week 
2) They have applied the recovery process multiple times in different versions. 
3) Google hangouts works fine, the accessibility options are shown 

- Existing Workaround: 
Use Google hangouts instead of Google meet 

-The chromebox are in Spanish

Device log.(4:31PM GMT +1 )
https://drive.google.com/open?id=1NJCyqFpcN8S59F2-eBZWL9LaZy51S58m

Screenshot.
https://drive.google.com/open?id=18jOIxDl_YrwboQbfRBGZfdTt9mVfIxze
https://drive.google.com/open?id=1vovJg7GZzAHBj9NLxBlTsFQ7E2oGKkWI

Comment 2 by kotah@chromium.org, Mar 6 2018

Owner: ryutas@chromium.org
So the issue is: Spoken feedback is enabled even though user didn't turn it on. Can you add some clarification:

- Is the new Meet enabled?
- When did the issue start, or what triggered the issue? (ex. Since the initial setup? After ChromeOS update?)
- How did user turn off spoken feedback? (ex. Rebooted device? Turned off Spoken feedback in settings? Wiped/re-enrolled device?)
- Does the issue occur multiple times? i.e. After turning off spoken feedback, have they seen it back on?
- What timing did they submit the feedback reports or gather logs? Was it when the issue occurred, or after they turned off spoken feedback?

Comment 3 by ryutas@chromium.org, Apr 5 2018

Status: WontFix (was: Untriaged)
#1 case #15107536 customer, the issue is not happening anymore after the update to version 64 and changing to hangout and back to meet.
#0 case #15125556 customer, the technical case was closed due to no response back.

I will close this case.

Thank you for all support.
►

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