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Issue 817726 link

Starred by 1 user
Status: Duplicate
Merged: issue 839522
Owner:
█ jhawkins@chromium.org
Last visit > 30 days ago
Closed: May 2018
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Smartlock not unlocking device

Project Member Reported by omrilio@chromium.org, Mar 1 2018 
User klobag@ reported that smartlock doesn't unlock her device.

What steps will reproduce the problem?
(1) Enable Smart Lock on consumer account
(2) Try to unlock device


What is the expected result?
Device shows green and allows to unlock

What happens instead?
"Can't unlock"

Attached proximity auth for investigation
proximity_auth_logs_2018-02-28T07_22_07.753Z.txt
58.5 KB View Download

Comment 1 by omrilio@chromium.org, Mar 3 2018 

Found another person reporting the exact same thing: https://listnr.corp.google.com/report/85124280680

Seems that it could be related to having both PIN and Smart Lock

Comment 2 by omrilio@chromium.org, Mar 3 2018 

Original reporter listnr: https://listnr.corp.google.com/report/85136570658

Comment 3 by jhawkins@chromium.org, May 4 2018

Mergedinto: 839522
Status: Duplicate (was: Untriaged)
The issue about pin and settings is unrelated (and not a SL bug).
►

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