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Issue 817031 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Mar 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug-Regression



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Since update 2 weeks ago cannot print from email pdf preview. After hitting print, goes to google is not responding. I turned popup blocker off, no help. Running Win 7 home pre and Google Chrome browser.

Reported by salidaad...@gmail.com, Feb 27 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36

Steps to reproduce the problem:
1. chrome browser
2. google mail
3. pdf viewer print

What is the expected behavior?
being able to print with pdf viewer in browser

What went wrong?
hit print chrome not responding

Crashed report ID: 

How much crashed? Whole browser

Is it a problem with a plugin? N/A 

Did this work before? Yes not sure

Chrome version: 64.0.3282.186  Channel: stable
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
Flash Version: 

began last update 2 weeks ago
 
Components: Internals>Printing Internals>Plugins>PDF
Labels: Needs-Feedback
Questions:

1) Can you better describe what you are trying to print? Are you trying to print a PDF attachment from Gmail?
2) If you print this sample PDF, do you get the same problems? https://blogs.adobe.com/security/SampleSignedPDFDocument.pdf
3) If you find a friend with a Windows computer and ask them to try printing the same thing, does it work?

Yes, Using chrome as my browser and google email, if I have an attachment,
I click on preview it goes to full screen in pdf viewer from there if I hit
print on the upper right corner it will go to pull up my printer and
immediately comes up with a window that google is not responding.

I did try you sample with the same results.
I can try the last tip.
It does work in IE but not in Chrome.
Project Member

Comment 4 by sheriffbot@chromium.org, Feb 27 2018

Cc: thestig@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Were you ever able to try (3) and see if this works on a friend's computer? I still suspect this might have something to do with your computer. Did you by any chance install a new printer in the recent past?

Another thing to try: Just print any webpage, like this one. Do you get the same problems? Or is the issue specific to printing PDFs?
I did try this on another pc, works fine. I did not change anything on my
part but it happened when google released the security update that Thursday
morning. I am going to remove and reinstall Chrome. Same problem no matter
what I try in Chrome. I am stuck using IE for the moment, UG I hate IE..
Just removed and reinstalled, fixed
Status: WontFix (was: Unconfirmed)
As per comment #7 issue got fixed, hence closing this issue.

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