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Issue 815177 link

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Issue metadata

Status: Closed
Owner:
Closed: Nov 9
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Acer Chromebook 15 CB5-571 hangs on sign-in password page at start-up

Reported by karenrat...@gmail.com, Feb 23 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10032.86.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.140 Safari/537.36
Platform: 10032.86.0 (Official Build) stable-channel auron_yuna

Steps to reproduce the problem:
1.Turn on computer by power button or lift the lid 
2. My name will most of the time be there and cursor will start blinking waiting for me to type in password
3.When typing in password, cursor sticks and so does the whole page (everything) for a good 30 sec. or more 

What is the expected behavior?
The "expected" behavior is for the Chromebook to come on, the password typed in easily without sticking and to get into google online easily

What went wrong?
The Chromebook Community and the Acer Community sent me here. My Acer Chromebook 15 CB5-571 turns on fine, but at start-up, where you type in your password, the cursor sticks and everything else on the page sticks for a good 30 sec. or more. After that everything gets unstuck and works fine. I am back on Stable Channel after another cleaning of Chromebook Recovery tool. I have posted this same issue earlier. It is Issue# 813645. There you can see more of my problem and what I've done to try to fix it. Also, the Chromebook Community had me send this url so you can see our conversations about it.  https://goo.gl/FVNRg4

Did this work before? N/A 

Chrome version: 63.0.3239.140  Channel: n/a
OS Version: 10032.86.0
Flash Version: 28.0.0.137 /opt/google/chrome/pepper/libpepflashplayer.so

Like I said on  issue 813645 , I have been through all the channels and to Developer Mode with this start-up sticking happening all through. I have disable or uninstalled extensions, have done several Power Washings and Recoveries. Using the Recovery Tool DOES fix it for a few start-up times, but it goes back to getting stuck again. I've even tried turning the internet off at start-up wondering if that was the culprit, still the same sticking. Even on the cleanings, the "Welcome" Screen sticks. hummmm What could this be, and is there any commands or special cleanings that can be done to fix this. I know the insides of a chromebook are similar to Linux. Is there a problem with the partitions? I'm willing to dig further if you help me.
 

Comment 1 by osh...@chromium.org, Feb 23 2018

Components: UI>Shell>OOBE
Owner: alemate@chromium.org
So, what does your Comment 1 mean osh....?  karenratkisson

This happened after an update a couple of months ago. I've been at it trying to fix since then. 
Status: Closed (was: Unconfirmed)
Hi Karen, I can't reproduce this - please reopen the bug if you encounter it again.

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