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Issue 815041 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Mar 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Unable to watch United Private Screening content. Seems DRM related.

Project Member Reported by baileyberro@google.com, Feb 23 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10323.39.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.89 Safari/537.36
Platform: 10323.39.0 (Official Build) beta-channel chell

Example URL:

Steps to reproduce the problem:
1. Connect to United_Wi-Fi on a United flight with 'private screening'
2. Attempt to watch movie  or tv show
3. 

What is the expected behavior?
Content plays after watching a 30 second advertisement.

What went wrong?
Advertisement plays in a modal fine. Afterwords, a video player frame never appears. Only seems to happen on DRM controlled content (which is almost the entire library). 

https://screenshot.googleplex.com/npqO9wNuy4Y.png

DRM free content:
https://screenshot.googleplex.com/7YUjxRS4XmR.png

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? N/A

Chrome version: 65.0.3325.89  Channel: beta
OS Version: 10323.39.0
Flash Version: 

Contents of chrome://gpu: 

Graphics Feature Status
Canvas: Hardware accelerated
CheckerImaging: Enabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Hardware accelerated
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
count_all_in_varyings_packing
decode_encode_srgb_for_generatemipmap
disable_discard_framebuffer
msaa_is_slow
rely_on_implicit_sync_for_swap_buffers
scalarize_vec_and_mat_constructor_args
Problems Detected
Framebuffer discarding causes jumpy scrolling on Mali drivers: 301988
Applied Workarounds: disable_discard_framebuffer
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Mesa drivers in ChromeOS handle varyings without static use incorrectly: 333885
Applied Workarounds: count_all_in_varyings_packing
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Decode and Encode before generateMipmap for srgb format textures on Chromeos Intel: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Avoid waiting on a egl fence before pageflipping and rely on implicit sync.: 721463
Applied Workarounds: rely_on_implicit_sync_for_swap_buffers
Don't expose disjoint_timer_query extensions to WebGL: 808744
Version Information
Data exported	2018-02-23T04:13:32.072Z
Chrome version	Chrome/65.0.3325.89
Operating system	Linux 3.18.0-16503-ge33b03ba1f58-dirty
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/65.0.3325.89/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/65.0.3325.89/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	2c9cc8b6e810
2D graphics backend	Skia/65 0
Command Line	/opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=28.0.0.161 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --has-chromeos-keyboard --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --enable-consumer-kiosk --arc-availability=officially-supported --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-user=baileyberro@google.com --login-profile=aee990031b81750fae6b853d940fa7d5b50bfe8b --flag-switches-begin --ash-enable-night-light --enable-features=DesktopPWAWindowing,Multidevice,PWAFullCodeCache --flag-switches-end --vmodule=*arc/*=1,automatic_reboot_manager=1,tablet_power_button_controller=1,*chromeos/login/*=1,auto_enrollment_controller=1,*plugin*=2,*zygote*=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2 --enable-features=DesktopPWAWindowing,Multidevice,PWAFullCodeCache
Driver Information
Initialization time	12
In-process GPU	false
Passthrough Command Decoder	false
Direct Composition	false
Supports overlays	false
Sandboxed	true
GPU0	VENDOR = 0x8086, DEVICE= 0x191e *ACTIVE*
Optimus	false
Optimus	false
AMD switchable	false
Driver vendor	Mesa
Driver version	17.3.0
Driver date	
Pixel shader version	3.20
Vertex shader version	3.20
Max. MSAA samples	16
Machine model name	
Machine model version	
GL_VENDOR	Intel Open Source Technology Center
GL_RENDERER	Mesa DRI Intel(R) HD Graphics 515 (Skylake GT2)
GL_VERSION	OpenGL ES 3.2 Mesa 17.3.0-devel (git-11adea4b24)
GL_EXTENSIONS	GL_EXT_blend_minmax GL_EXT_multi_draw_arrays GL_EXT_texture_filter_anisotropic GL_EXT_texture_compression_dxt1 GL_EXT_texture_format_BGRA8888 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_mapbuffer GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_stencil8 GL_OES_texture_3D GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_half_float GL_EXT_texture_sRGB_decode GL_OES_EGL_image GL_OES_depth_texture GL_OES_packed_depth_stencil GL_EXT_texture_type_2_10_10_10_REV GL_OES_get_program_binary GL_APPLE_texture_max_level GL_EXT_discard_framebuffer GL_EXT_read_format_bgra GL_EXT_frag_depth GL_NV_fbo_color_attachments GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_array_object GL_OES_viewport_array GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_EXT_robustness GL_EXT_texture_rg GL_EXT_unpack_subimage GL_NV_draw_buffers GL_NV_read_buffer GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil GL_EXT_draw_buffers GL_EXT_map_buffer_range GL_KHR_debug GL_KHR_robustness GL_KHR_texture_compression_astc_ldr GL_OES_depth_texture_cube_map GL_OES_required_internalformat GL_OES_surfaceless_context GL_EXT_color_buffer_float GL_EXT_separate_shader_objects GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_tessellation_point_size GL_EXT_tessellation_shader GL_INTEL_conservative_rasterization GL_INTEL_performance_query GL_ANDROID_extension_pack_es31a GL_EXT_compressed_ETC1_RGB8_sub_texture GL_EXT_copy_image GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_gpu_shader5 GL_EXT_polygon_offset_clamp GL_EXT_primitive_bounding_box GL_EXT_shader_io_blocks GL_EXT_texture_border_clamp GL_EXT_texture_buffer GL_EXT_texture_cube_map_array GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_NV_image_formats GL_OES_copy_image GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_gpu_shader5 GL_OES_primitive_bounding_box GL_OES_sample_shading GL_OES_sample_variables GL_OES_shader_io_blocks GL_OES_shader_multisample_interpolation GL_OES_tessellation_point_size GL_OES_tessellation_shader GL_OES_texture_border_clamp GL_OES_texture_buffer GL_OES_texture_cube_map_array GL_OES_texture_stencil8 GL_OES_texture_storage_multisample_2d_array GL_EXT_blend_func_extended GL_EXT_buffer_storage GL_EXT_geometry_point_size GL_EXT_geometry_shader GL_EXT_shader_samples_identical GL_KHR_no_error GL_KHR_texture_compression_astc_sliced_3d GL_OES_geometry_point_size GL_OES_geometry_shader GL_OES_shader_image_atomic GL_EXT_clip_cull_distance GL_MESA_shader_integer_functions
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions	EXT_disjoint_timer_query EXT_disjoint_timer_query_webgl2
Window system binding vendor	Mesa Project
Window system binding version	1.4 (DRI2)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_EXT_image_dma_buf_import EGL_EXT_image_dma_buf_import_modifiers EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_create_context_no_error EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image_base EGL_KHR_no_config_context EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image EGL_MESA_image_dma_buf_export
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
R_16	Software only
RG_88	GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
BGR_565	GPU_READ
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
RGBA_8888	GPU_READ, SCANOUT_CPU_READ_WRITE
BGRX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
BGRX_1010102	Software only
BGRA_8888	GPU_READ, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
RGBA_F16	Software only
YVU_420	GPU_READ
YUV_420_BIPLANAR	SCANOUT_CAMERA_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
UYVY_422	Software only
Display(s) Information
Info	Display[21536134253248512] bounds=0,0 1600x900, workarea=0,0 1600x900, scale=2, internal
Color space information	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Bits per color component	8
Bits per pixel	24
Video Acceleration Information
Decode h264 baseline	up to 4096x4096 pixels
Decode h264 main	up to 4096x4096 pixels
Decode h264 high	up to 4096x4096 pixels
Decode vp8	up to 4096x4096 pixels
Encode h264 baseline	up to 4096x4096 pixels and/or 30.000 fps
Encode h264 main	up to 4096x4096 pixels and/or 30.000 fps
Encode h264 high	up to 4096x4096 pixels and/or 30.000 fps
Log Messages
[21051:21063:0222/195845.573591:VERBOSE1:drm_device_manager.cc(53)] : Could not initialize DRM device for /sys/devices/platform/vgem/drm/card1
[21051:21063:0222/195847.160596:VERBOSE1:drm_display.cc(105)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:02.0/drm/card0 crtc=26 connector=37 origin=0,0 size=3200x1800

I had a similar issue with the Gogo Aero system on another flight a few weeks ago but that was more clearly a DRM problem as an error message popped up saying the device was not supported due to DRM.
 
Cc: xhw...@chromium.org ericde@chromium.org

Comment 2 by ericde@google.com, Feb 23 2018

Cc: ryanlewis@google.com
@baileyborro : I'm guessing this error was on a 737-900, and that you were using the United Airlines android app on your Chell/hp chromebook?

if so, did you also try to use the android app on an android phone? 

<+cc: ryanlewis@ on our WV TAM team>

the 2nd failure you mentioned (w/GoGo) is b/c GoGo for now does NOT support CrOS due to a Flash DRM issue we are investigating.

Comment 3 by ericde@google.com, Feb 27 2018

UAL's 757-200 fleet isn't scheduled for update until Q4 at the earliest. uses different portal (not gogo/Flash, but also not the WV Modular system under deployment now to the UAL 737 fleet). I have let them know about the issue, it appears to be an external issue. 
Status: WontFix (was: Unconfirmed)
as per c#3, this is external issue.

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