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Starred by 2 users

Issue metadata

Status: Duplicate
Merged: issue 777985
Owner: ----
Closed: Feb 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 1
Type: Bug



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[Eve] Kernel crash logs not generated in /var/spool/crash

Project Member Reported by matthewjoseph@chromium.org, Feb 22 2018

Issue description

OS: ChromeOS R64-10176.74.0 (Official Build) stable-channel eve

What steps will reproduce the problem?
1) Recover device with R64-10176.74.0
2) Log into User Account
3) Open VT2 or crosh shell
4) Execute: echo BUG > /sys/kernel/debug/provoke-crash/DIRECT
    a) Or Alt + F10 + X
5) Wait for system to restart
6) Look for crashes in /var/spool/crash

What is the expected result?
.kcrash and .meta files should be present after a crash

What happens instead?
No .kcrash or .meta kernal crash files are in /var/spool/crash

Notes:
- Original issue I filed which is marked as fixed: https://bugs.chromium.org/p/chromium/issues/detail?id=777985
- Issue does not occur on R65 or R66

As per Stainless, this was working with R64-10176.69.0:
https://stainless.corp.google.com/search?view=list&first_date=2018-02-09&last_date=2018-02-22&suite=usb_detect&test=logging_GenerateCrashFiles.KERNEL&build=%5ER64&board=%5Eeve%24&status=GOOD&status=WARN&status=FAIL&status=ERROR&exclude_cts=false&exclude_not_run=false&exclude_non_release=false&exclude_au=true&exclude_acts=true&exclude_retried=true&exclude_non_production=true
 

Comment 2 by ka...@chromium.org, Feb 22 2018

Cc: kbleicher@chromium.org

Comment 4 by son...@google.com, Feb 22 2018

As per  crbug.com/777985#c37  this issue is fixed on Eve BIOS 9584.107.0

@Matt, Can you please confirm the bios version for M64 build.
From crossystem:
    fwid: 9584.107.0
    ro_fwid: 9584.76.0

Comment 6 by ka...@chromium.org, Feb 22 2018

Few recent builds passed the test - R64-10176.62.0 and R64-10176.69.0

What did made it passed?
How correct is the build image on the boards 
1) you tested manually 
2) in high-touch lab we have
Do they need FW update?
$ ssh root@chromeos1-row1-rack4-host6 "crossystem | grep fwid"
fwid    = Google_Eve.9584.107.0          # Active firmware ID
ro_fwid = Google_Eve.9584.107.0          # Read-only firmware ID

Looks like the firmware is updated on the eve device in the lab
Can we have a bit more context for the M64 block?   Impacts eve only?  Confirmed regression for M64 (it worked in M63)?  Have we been able to confirm this as an issue, or still investigating?

Comment 9 by ka...@chromium.org, Feb 22 2018

Mergedinto: 777985
Status: Duplicate (was: Untriaged)

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