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Issue metadata

Status: Closed
Owner:
Closed: Sep 20
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Legacy Browser Extension - IE BHO cannot read config

Reported by john.r.w...@gmail.com, Feb 22 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Steps to reproduce the problem:
1. Set up LBS as per https://support.google.com/chrome/a/answer/3019558?hl=en&ref_topic=3062034
2. Set up www.bbc.co.uk as a site that should be opened in IE using gpedit, ran gpupdate /force
3. Navigated to www.bbc.co.uk
4. www.bbc.co.uk opened in Chrome

What is the expected behavior?
www.bbc.co.uk should open in IE, not Chrome

What went wrong?
From searching, found that ie_bho_log.txt may have useful info.  It appears there is an error:

[info] : core\browser_switcher_core.cc:471 : Loading cache from : C:\Users\*****\AppData\Local\Google\BrowserSwitcher\cache.dat
[*ERROR!*] : core\browser_switcher_core.cc:451 : Confing file could not be loaded!
[info] : core\browser_switcher_core.cc:605 : Loading IE Site List cache from : C:\Users\*****\AppData\Local\Google\BrowserSwitcher\sitelistcache.dat
[info] : core\browser_switcher_core.cc:453 : No IE Site List found or file can't be read.
[info] : core\browser_switcher_core.cc:461 : BrowserSwitcherCore::Initialize C:\Program Files\Internet Explorer\IEXPLORE.EXE

(at the very least there's a typo in the ERROR line! Confing should be Config.)

WebStore page: https://chrome.google.com/webstore/detail/legacy-browser-support/heildphpnddilhkemkielfhnkaagiabh

Did this work before? No 

Chrome version: 63.0.3239.132  Channel: stable
OS Version: 10.0
Flash Version:
 
Oh, and I ran IE to enable the BHO before navigating to the site in Chrome too, so it's not that!
Labels: Needs-Milestone
Cc: jmukthavaram@chromium.org
Components: Enterprise
Labels: Triaged-ET TE-NeedsTriageFromHYD
This might be related to managed environments. Could someone from Inhouse enterprise team please have a look at this issue.

Thanks!
Owner: pastarmovj@chromium.org
Status: Untriaged (was: Unconfirmed)
Status: Assigned (was: Untriaged)
[Extensions Triage] Marking as assigned.
I need some further information to be able to help here.

You mentioned you ran IE to enable the BHO which is fine but have you actually run Chrome at least once with the extension installed after you set the policy? The policy is read only from inside the Chrome extension and written to the cache through it. 

Do you observe the policy you set if you open chrome://policy in Chrome?

If you are in Chrome and open the BBC page does it open IE and then immediately bounce back to Chrome or does it stay in Chrome altogether?
Ping?
Status: Closed (was: Assigned)

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