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Issue 814296 link

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Issue metadata

Status: WontFix
Owner: ----
Closed: Apr 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Linux
Pri: 2
Type: Bug



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xdg-open tel: with Hangouts

Reported by orsch...@gmail.com, Feb 21 2018

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.167 Safari/537.36

Steps to reproduce the problem:
1. Install Hangouts Chrome extension
2. Go to https://support.sheetgo.com/hc/en-us
3. Click on +1 (914) 418-4741 at the top

What is the expected behavior?
I expect the tel: link to open in Hangouts or at least be shown a possibility to associate tel: with xdg-open > Hangouts.

What went wrong?
Instead nothing is happening when clicking on the number. 

Not sure if this is a bug.

Can someone help?

Thanks!

Robert

WebStore page: https://chrome.google.com/webstore/detail/google-hangouts/nckgahadagoaajjgafhacjanaoiihapd

Did this work before? N/A 

Chrome version: 64.0.3282.167  Channel: stable
OS Version: Fedora 27
Flash Version: Shockwave Flash 28.0 r0
 
Labels: Needs-Triage-M64
Cc: vamshi.kommuri@chromium.org
Labels: Triaged-ET Needs-Feedback
Thanks for filing the issue!

Unable to reproduce the issue on reported chrome version 64.0.3282.167 using Ubuntu 14.04 with the below mentioned steps.
1. Launched Chrome
2. Installed Hangouts extension
3. Navigated to https://support.sheetgo.com/hc/en-us
4. Clicked on +1 (914) 418-4741
We are able to see a pop-up after clicking the above number. Attaching the screen cast of the same.

@Reporter: Could you please have a look at the screen cast and let us know if we have missed anything in the process of reproducing the issue. Any further inputs from your end may help us.
814296.mp4
1.1 MB View Download

Comment 3 by orsch...@gmail.com, Mar 1 2018

@vamshi, thanks! I tried a different profile and could reproduce your steps. It shows the "xdg-open" window. But when I click on it, it doesn't actually use Hangouts to call this number. Nothing happens when clicking on it. 

Attaching another screencast.
Screencast from 01.03.2018 11:03:14.webm
380 KB View Download
Project Member

Comment 4 by sheriffbot@chromium.org, Mar 1 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: Needs-Feedback
Checked the issue again on other chrome versions in the process of triaging the issue further, Upon opening the page with the URL provided https://support.sheetgo.com/hc/en-us we could not see the contact number on the web page. It is quite surprising as it was seen earlier. Attaching the screen cast of the same.

@Reporter: Could yo please have a look at the screen cast and let us know whether the contact number is shown on navigating to the URL.
814296.mp4
2.5 MB View Download

Comment 6 by orsch...@gmail.com, Mar 5 2018

@vamshi please try this link instead: https://www.zendesk.com/contact/
Screencast from 05.03.2018 12:40:43.webm
273 KB View Download
Project Member

Comment 7 by sheriffbot@chromium.org, Mar 5 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding the requester to the cc list.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
Labels: TE-NeedsTriageFromHYD
Unable to reproduce the issue on Ubuntu 17.10 using chrome stable version #65.0.3325.181.

Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. Navigated to https://www.zendesk.com/contact/
2. Clicked on numbers present in the page.
3. Observed that a pop up appeared as open xdg-open?

As the issue is reported on fedora 27. Hence, forwarding the issue to inhouse team for further triaging of the issue.

Thanks...!!
814296.webm
2.8 MB View Download

Comment 9 by orsch...@gmail.com, Apr 11 2018

> 3. Observed that a pop up appeared as open xdg-open?

Actually can confirm that I get to see the same xdg-open pop-up when using a brand new user profile. Let's close as invalid, I suggest.
Cc: nyerramilli@chromium.org
Status: WontFix (was: Unconfirmed)
orschiro@, Thanks for the update, based on your comment #9 we are closing this issue.

If you are still seeing the issue or have new data please file a new issue and provide the issue details, OS version, Steps to reproduce to check the issue from our end.

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