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Acer Chromebook 15 CB5-571 hangs (sticks) at sign in page after turning on.
Reported by
karenrat...@gmail.com,
Feb 19 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10323.30.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.65 Safari/537.36 Platform: 10323.30.0 (Official Build) beta-channel auron_yuna Steps to reproduce the problem: 1. Turn on computer by lifting lid or pressing power button 2. Try to type in password 3. Cursor sticks while trying to type in password or it disappears. Everything on the sign in page freezes. What is the expected behavior? Well, I "expect" my Acer Chromebook 15 CB5-571 to behave at sign in where I type in my password after turning on, and not to freeze a good 30 sec. or more. What went wrong? So, I turn my computer on, and there is the sign-in page with the cursor blinking ready for me to type in my password. When I begin to type in the password, the cursor freezes and everything on the page freezes for a good 30 sec. or more. Sometimes the cursor disappears. After that, it quits sticking and everything is normal. I have tried turning off the internet. Sign-in still sticks with the internet off. I can press the refresh key and the power key to reset it and try again. I try resetting several times to make it work, or I just wait the 30 sec. until it gets unstuck. Like I said, after the 30 sec. freeze, everything works fine. Did this work before? N/A Chrome version: 65.0.3325.65 Channel: beta OS Version: 10323.30.0 Flash Version: 28.0.0.161 /opt/google/chrome/pepper/libpepflashplayer.so I have tried disabling extensions. I have Power Washed and used the Chromebook Recovery Tool several times. Those cleanings even stick for some seconds at the "Welcome" screen. The Chromebook Community, which I have conversed with, said to go to the Beta Channel to see if the newer updates would help. The sticking happens on the Stable, Beta, and Dev Channels. It also sticks in Developer Mode. I noticed this started happening after a new update. Or maybe, it's totally something else. The Chromebook Community and the Acer Community told me to come here and complain until I get an answer. Please help if you can! Thanks!
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Apr 9 2018
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Comment 1 by karenrat...@gmail.com
, Feb 19 2018