LOGMEIN web mode gives ERR_CONNECTION_RESET
Reported by
mrinva...@gmail.com,
Feb 19 2018
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Issue descriptionUserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3346.8 Safari/537.36 Example URL: https://secure.logmein.com/central/Central.aspx Steps to reproduce the problem: 1. go to https://secure.logmein.com/central/Central.aspx and log in 2. go to a computer(site) with the direct connect icon (looks like a tv with a mouse cursor) the normal way to connect to a computer What is the expected behavior? get the remote machine logmein login screen. usually blue or .. well its not an error message. see screencap ending 4-29-39.png - from Version 64.0.3282.167 (Official Build) (64-bit) What went wrong? get ERR_CONNECTION_RESET and a sad page icon error. see screencap ending 4-26-22.png from Version 66.0.3346.8 (Official Build) dev (64-bit) Does it occur on multiple sites: Yes Is it a problem with a plugin? N/A Did this work before? Yes Version 64.0.3282.167 (Official Build) (64-bit) Does this work in other browsers? Yes Chrome version: 66.0.3346.8 Channel: dev OS Version: xubuntu 16.04.3 LTS 64bit Flash Version: Shockwave Flash 29.0 r0 I have the standard Version 64.0.3282.167 (Official Build) (64-bit) and the unstable Version 66.0.3346.8 (Official Build) dev (64-bit).
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Feb 19 2018
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Feb 20 2018
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Feb 20 2018
Tested the issue on reported version 66.0.3346.8, on latest stable 64.0.3282.167 and on latest canary 66.0.3350.0 using Ubuntu 14.04, Mac 10.13.3 and Windows 10 and below are the observations. 1. Unable to setup host in linux due to system requirements in https://secure.logmein.com/welcome/webhelp/EN/LogMeInGetStart/LogMeIn/c_lmi_systemrequirements_host.html. Tried downloading but .msi file is downloaded. 2. Hence set up host in Mac 10.13.3. Navigated to https://secure.logmein.com/central/central.aspx and clicked on Main menu option 1. In 64.0.3282.167 on clicking on Main Menu option observed successful opening of Remote Login dialog. 2. In 65.0.3325.73 on clicking on Main Menu option observed successful opening of Remote Login dialog. 3. In 66.0.3346.8 on clicking on Main Menu option observed successful opening of Remote Login dialog. 4. In 66.0.3350.0 dev build on clicking on Main Menu option observed successful opening of Remote Login dialog. 5. But in 66.0.3350.0 equivalent canary build on clicking on Main Menu option “This site can’t be reached” message is seen. @Reporter: Please check the issue by clicking on Main menu option as said above and check whether issue is reproducible or not? Else please guide to reproduce this bug by providing sample video? This Information would help us in triaging the issue further. Thanks!
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Feb 20 2018
it works fine in Linux (in the flash/jscript mode.) .. ignore their silly requirements - they are only there bc of their partnership with 👿Redmond :D ... their ignition binary blob is whats not compatible. ill do a video.
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Feb 20 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
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Feb 20 2018
attached please find following: how its supposed to work (v64) on linux 20180220-chrome64_working_lmi-1.ogv 20180220-chrome64_working_lmi-2.ogv whats currently happening in v66 20180220-chrome66_broken_lmi-bug-1.ogv 20180220-chrome66_broken_lmi-bug-2.ogv
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Feb 20 2018
@sindhu.chelamcherla I'm sorry I don't know how to get all the individual versions you had to test with, but I did videos to demonstrate broken and working. any input on that (if it's necessary) would be appreciated.
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Feb 21 2018
As per comment#7 checked issue on 66.0.3346.8 dev using Ubuntu 14.04 and unable to reproduce this issue. Attaching screencast for reference. But as mentioned in comment#4, issue is reproducible only on 66.0.3350.0 canary(but not equivalent dev) using Mac 10.13.3. Issue is not seen on any builds using Mac 10.12.6,Windows 10 and Ubuntu 14.04. As issue is reproducible on Mac 10.13.3 using 66.0.3350.0 , marking this issue as Untriaged and removing Needs-Bisect label. Could someone from Internals>Network team please have a look at this issue. Thanks!
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Feb 21 2018
@reporter can you collect a net-internals trace? https://dev.chromium.org/for-testers/providing-network-details
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Mar 6 2018
@reporter, ping for information requested in comment #10.
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Apr 17 2018
Archiving. Reporter: please file a new bug with the information requested in c#10 if the issue is still occurring. |
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Comment 1 by mrinva...@gmail.com
, Feb 19 2018