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Issue metadata

Status: Duplicate
Merged: issue 697382
Owner: ----
Closed: Feb 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Android
Pri: 3
Type: ----



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Android system webviewer issue

Reported by elocoach...@gmail.com, Feb 16 2018

Issue description

Device name:ZTE N9650

From "Settings > About Chrome"
Application version:
Operating system:
7.1.1 with NOV, 1, 2017 
URLs (if applicable):

Steps to reproduce:
(1)
(2)
(3)

Expected result:the android system webviewer is installed on my ZTE N9650, however showing as disabled and the "enable" button either in "apps" under settings of phone, as well as via Google play store, both are not clickable....WHY????


Actual result:


 
Labels: Needs-triage-Mobile
Cc: sandeepkumars@chromium.org
Components: Mobile>WebView
Labels: WV-Triaged
@elocoachrick -- Thanks for the report. Please follow the below steps for WebView --

In Android N the WebView and Chrome packages were combined in order to reduce the update size for users. Updating Chrome also updates WebView. This means that in the Play store the WebView package will appear to be permanently disabled. The Play store WebView entry is only relevant for users with older operating systems, and users who have decided to disable Chrome.

If you need, or are being asked by an application, to update WebView, the action you should take now is to UPDATE CHROME. This should resolve any issues you are currently experiencing.

We would also like to understand what led you to file this bug so that we can reduce the number of users experiencing this issue and work with application developers to direct users to the correct Play store page.

If an application has directed you to update WebView, and sent you to the WebView page in the Play store to do so, please comment on this bug to tell us which application did so.

Finally, if updating Chrome does not stop the application from redirecting you to the Play store, please also provide that information on this bug.

Thanks!!

Mergedinto: 697382
Status: Duplicate (was: Unconfirmed)
Duping into original bug ( Issue 697382 ).

Thanks!!

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