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Issue 812355 link

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Issue metadata

Status: Archived
Owner: ----
Closed: Sep 13
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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Chrome freezes after a few minutes of use

Reported by cnor...@maisd.com, Feb 14 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.167 Safari/537.36

Steps to reproduce the problem:
1. sign into chrome and go to email
2. 
3. 

What is the expected behavior?
To not freeze.  Chrome to work

What went wrong?
Chrome goes into a nonresponsive state and sometime never comes out of it.  If I end capture.exe process then I am able to use chrome.  Once I reboot then everything happens all over again.

Did this work before? Yes I don't know

Chrome version: 64.0.3282.167  Channel: n/a
OS Version: 10.0
Flash Version:
 
analyze.PNG
11.8 KB View Download
Labels: Needs-Triage-M64
Cc: krajshree@chromium.org
Components: UI>Browser
Labels: Triaged-ET Needs-Feedback
Unable to reproduce the issue on Win-10 using chrome reported version #64.0.3282.167 and latest canary #66.0.3347.0.

Attached a screen cast for reference.

Following are the steps followed to reproduce the issue.
------------
1. signed into chrome and go to gmail.
2. Observed that there was no chrome freeze after 10-15 minutes of chrome use.

cnorton@ - Could you please check the issue on latest canary #66.0.3347.0 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not.

Thanks...!!
812355.mp4
5.6 MB View Download

Comment 3 by cnor...@maisd.com, Feb 15 2018

I signed into the computer as a new administrator and opened chrome.  Did not sign in just went to a couple sites and Chrome freezes.
Project Member

Comment 4 by sheriffbot@chromium.org, Feb 15 2018

Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "krajshree@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 5 by cnor...@maisd.com, Feb 15 2018

I have worked on this computer for the last 3 days trying to figure this chrome issues out.  We are a school system that uses Chrome and I have 3 computers with this issue.  I have uninstalled Google and reinstalled it many times after removing Google from all of the profile appdata files and removing google from the program files.  None of that fixed the problem so I imaged the computer and chrome is still freezing.  The only fix I can find is to go into the Resource Monitor of the computer when Chrome is froze, right click on Chrome.exe and select Analyze Wait Chain then select Capture.exe and end the process.  Then Chrome works like a charm until I restart and then the Capture.exe starts up again.
Well I would like to attach a couple of snipits (a snip of Google Task manager when Chrome is Froze and a snip of the Resource Monitor) but when I click on Attach a file it takes me up to the top of the page.

Comment 6 by cnor...@maisd.com, Feb 15 2018

Here are the snipits I was trying to upload in the previous comment.
chrometaskmanager.PNG
22.8 KB View Download
resourcemanager.PNG
62.5 KB View Download
Components: Internals>Core
Unable to reproduce the issue from ET end.
Could anyone from Internals > Core team have look at this issue.

Thanks!
Cc: vamshi.kommuri@chromium.org
Labels: TE-NeedsTriageHelp
As per comment#2 and #7 ET team is unable to reproduce the issue from our end. Adding label TE-NeedsTriageHelp and requesting someone from "Internals>Core" team to have a look into this and help in further triaging.

Thanks!
Status: Archived (was: Unconfirmed)
Archiving old bugs that haven't been actively assigned in over 180 days.

If you feel this issue should still be addressed, feel free to reopen it or to file a new issue. Thanks!

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