Lag with VMware Horizon app in ChromeOS M64 |
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Issue descriptionChromeOS version: 64.0.3282.144 ChromeOS device model: HP Chromebox CB1-(000-099) / HP Chromebox G1/ Case#: 14984050 Description:In kiosk mode HP Chrome device is causing extreme lag when updated to version Chrome OS 64. Customer has HP Chromeboxes on Kiosk Mode. They are using 2 Apps for Virtual Machine: APPS.KOHLS.COM and VMware Horizon (this one is on Android App and Chrome Webstore App, both affected), since they updated to Chrome OS 64 they are having a lagging problem. This is mostly on the graphic area, like moving to another monitor or between tabs, but they can see the lag when typing as well. If customer logs in normally the issue is not present. Steps to reproduce: 1. Login to Chromebook on 64 2. Login to any of the 2 Apps they have for Virtual Machine 3. Lagging is visible, and gets worst after the user has been logged in a few time already Current Behavior / Reproduction: -There is a noticeable lag when using an App for Virtual machine Expected Behavior: -No lag should be visible Timeframe when issue started: - Since they updated to 64.0.3282.144. - Troubleshooting steps taken: - Customer has reverted back to 63 affected Chromebooks and they work fine again. - He is trying on a Pixelbook on DEV 65 and issue is not present. APP info and Devices S/N: https://drive.google.com/open?id=1dUCL_NmUgvtK5UqIrbN8K_XB41R5JqSdMUQChva3s_o Drive link to logs: - Chrome debug logs. //Note that you must follow the syntax (SN / Direct link / Timestamp) https://drive.google.com/open?id=1H02VRCQ-bJWnAKPrlQgqk0pF3qUAz-u9 - Chrome://gpu https://drive.google.com/open?id=1TJC48APMlVJGSAWrsoRnI9-hHg4uwbzk
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Feb 15 2018
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Feb 15 2018
I can confirm this same issue running Vmware Horizon using Asus Chromebox CN60's. Multiple computers - all running 64.0.3282.144. Downgrading resolves the problem and Beta channel 65.0.3325.65 seems to be free of the issue as well. We've frozen updates to version 63 on our domain until the issue is resolved.
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Feb 21 2018
Some more questions to narrow down scope of issue: - Does the issue only occur in Kiosk mode? - Does it occur with other Chrome apps than VMware Horizon?
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Feb 21 2018
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Feb 21 2018
We have the issue and we are not using Kiosk mode. Seems we are only seeing it on VMware Horizon related access.
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Mar 5 2018
Is there any update that can be shared with the customer? Please let me know if you need additional info.
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Mar 5 2018
Changed bug title to match the issue description - Users of VMware Horizon app experiences lag once ChromeOS update to M64. @vaandres, krishnargv, Can you test if the issue can be locally reproduced?
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Mar 7 2018
I would need more information regarding this bug in order to reproduce. 1. HP Chromebox G1 does not currently support arc applications 2. How are they setting up the VMWare client side? How are the customers using the VMware chrome horizon app
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Mar 7 2018
On Chromeboxes, we are using the Chrome OS Horizon app (not an Android app) and you can also access Horizon virtual desktops through an HTML5 client (over a regular web page). Both methods experienced the lag.
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Mar 28 2018
Customer confirmed that it's fixed in M65 stable. |
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Comment 1 by ryutas@chromium.org
, Feb 14 2018