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Starred by 3 users

Issue metadata

Status: Duplicate
Merged: issue 597700
Owner: ----
Closed: Feb 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Mac
Pri: 2
Type: Bug



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Chrome version 64 freezing Windows 7/10 and OSX Machine

Reported by tibdewal.rahulkumar@gmail.com, Feb 13 2018

Issue description

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36

Steps to reproduce the problem:
1. Please sign in to https://www.pilixo.com/remo/
2. Install a remo on windows or osx.
3. Login on prod.pilixo.com and Initiate a remote access from chrome version 64.
4. Notice that machine is almost frozen

What is the expected behavior?
Machine is not frozen and Remote access is working as expected

What went wrong?
I upgraded from Chrome ver 63 to 64. 
Thereafter when I did a remote control my machine freezes. 
Chrome takes around 4-6 GB of memory before machine goes down completely. Mouse movement also seems impossible.

Did this work before? Yes 63

Chrome version: 64.0.3282.140  Channel: stable
OS Version: OS X 10.13.3
Flash Version:
 
Other browsers (firefox, safari, edge, opera) continue to work correctly and also chrome version 63 works good. 

Just something from chrome version 64 is broken. Please let us know if we can provide any specific details. We tried to narrow down the cause but had no success so far.
Labels: Needs-Triage-M64
Any chances you have something listed in chrome://crashes? Chrome can synthesize crash reports if it notices itself freezing, so maybe it did that in time to give some insight as to what went wrong. 
I dont have a crash reports on mac machine. I had to force power it down. But I do have crash report on my Win7 machine. It suffered from same problem.

Local Crash ID 9e1b060e-a6b0-495d-9c99-7f3c214e7090
Crash report captured on Tuesday, February 13, 2018 at 5:53:40 PM. It's uploaded.

On otherhand there was patch yesterday night I believe and it fixed my problem.

Version 64.0.3282.140 (Official Build) (64-bit) - performance issue
Version 64.0.3282.167 (Official Build) (64-bit) - new build, no perf issue. works awesome

Thank you
Rahul
Glad that the update seems to help.

Could you peek at that crashes page again in a bit and see if it replaced the 
local crash ID with a shorter one that doesn't say it's local?

Yes, It did.

Uploaded Crash Report ID bc64ba7369eb861e (Local Crash ID: 9e1b060e-a6b0-495d-9c99-7f3c214e7090)
Crash report captured on Tuesday, February 13, 2018 at 5:53:40 PM, uploaded on Wednesday, February 14, 2018 at 5:29:12 PM

So that report corresponds to some sort of lockup in the graphics process, which then gets restarted to recover from it... seems improbable that it would also affect your Mac. 

I think I'll leave it to other triage folks to try to follow your instructions..
Thank you.

Please do let me know if you need any other information.
Cc: susan.boorgula@chromium.org
Labels: Triaged-ET TE-NeedsTriageFromHYD
tibdewal.rahulkumar@ Thanks for the issue.

Tested this issue on Mac OS 10.13.1 on the reported version 64.0.3282.140,latest Canary 66.0.3348.0 and unable to reproduce the issue the following the steps given in the original comment.
Could not observe any hang on the machine after installing a remo on Mac OS.

As Crash ID is given in comment #6, requesting someone from Inhouse team to please look into this issue and help in further triaging.

Thanks..
Mergedinto: 597700
Status: Duplicate (was: Unconfirmed)
Stack trace and Magic signature of the above Crash i'd looks similar to issue 597700. Hence merging into it. Please feel free to un merge if not the case.

Thanks!!

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