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Chrome version 64 freezing Windows 7/10 and OSX Machine
Reported by
tibdewal.rahulkumar@gmail.com,
Feb 13 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Steps to reproduce the problem: 1. Please sign in to https://www.pilixo.com/remo/ 2. Install a remo on windows or osx. 3. Login on prod.pilixo.com and Initiate a remote access from chrome version 64. 4. Notice that machine is almost frozen What is the expected behavior? Machine is not frozen and Remote access is working as expected What went wrong? I upgraded from Chrome ver 63 to 64. Thereafter when I did a remote control my machine freezes. Chrome takes around 4-6 GB of memory before machine goes down completely. Mouse movement also seems impossible. Did this work before? Yes 63 Chrome version: 64.0.3282.140 Channel: stable OS Version: OS X 10.13.3 Flash Version:
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Feb 13 2018
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Feb 14 2018
Any chances you have something listed in chrome://crashes? Chrome can synthesize crash reports if it notices itself freezing, so maybe it did that in time to give some insight as to what went wrong.
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Feb 14 2018
I dont have a crash reports on mac machine. I had to force power it down. But I do have crash report on my Win7 machine. It suffered from same problem. Local Crash ID 9e1b060e-a6b0-495d-9c99-7f3c214e7090 Crash report captured on Tuesday, February 13, 2018 at 5:53:40 PM. It's uploaded. On otherhand there was patch yesterday night I believe and it fixed my problem. Version 64.0.3282.140 (Official Build) (64-bit) - performance issue Version 64.0.3282.167 (Official Build) (64-bit) - new build, no perf issue. works awesome Thank you Rahul
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Feb 14 2018
Glad that the update seems to help. Could you peek at that crashes page again in a bit and see if it replaced the local crash ID with a shorter one that doesn't say it's local?
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Feb 14 2018
Yes, It did. Uploaded Crash Report ID bc64ba7369eb861e (Local Crash ID: 9e1b060e-a6b0-495d-9c99-7f3c214e7090) Crash report captured on Tuesday, February 13, 2018 at 5:53:40 PM, uploaded on Wednesday, February 14, 2018 at 5:29:12 PM
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Feb 14 2018
So that report corresponds to some sort of lockup in the graphics process, which then gets restarted to recover from it... seems improbable that it would also affect your Mac. I think I'll leave it to other triage folks to try to follow your instructions..
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Feb 14 2018
Thank you. Please do let me know if you need any other information.
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Feb 16 2018
tibdewal.rahulkumar@ Thanks for the issue. Tested this issue on Mac OS 10.13.1 on the reported version 64.0.3282.140,latest Canary 66.0.3348.0 and unable to reproduce the issue the following the steps given in the original comment. Could not observe any hang on the machine after installing a remo on Mac OS. As Crash ID is given in comment #6, requesting someone from Inhouse team to please look into this issue and help in further triaging. Thanks..
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Feb 19 2018
Stack trace and Magic signature of the above Crash i'd looks similar to issue 597700. Hence merging into it. Please feel free to un merge if not the case. Thanks!! |
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Comment 1 by tibdewal.rahulkumar@gmail.com
, Feb 13 2018