Cannot Sign in to Chrome Browser
Reported by
t...@ainscough.com,
Feb 13 2018
|
||||||||||||||||||||||
Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.51 Safari/537.36 Steps to reproduce the problem: 1. Click on my name on the upper right of the browser. 2. Click "Sign in to Chrome" 3. Complete the sign in process. (No error occurs.) 4. Click on my name on the upper right of the browser and it still says "Sign in to Chrome". What is the expected behavior? I should be signed in. What went wrong? I'm not signed in. It doesnt matter how I try to sign the browser in, the results are the same. For example going the the three dot icon and choosing settings. The Sing in to Chrome button here i greyed out. Did this work before? No Chrome version: 65.0.3325.51 Channel: beta OS Version: OS X 10.13.3 Flash Version: I deleted Chrome and reinstalled--didn't work. I turned off two-step verification--didn't work. I can sign into my Google apps account. I just cannot sign Chrome in. Please help. This is really annoiung.
,
Feb 13 2018
,
Feb 15 2018
Unable to reproduce the issue on mac 10.13.3 and mac 10.12.6 using chrome reported version #65.0.3325.51, latest beta #65.0.3325.73 and latest canary #66.0.3347.0. Attached a screen cast for reference. Following are the steps followed to reproduce the issue. ------------ 1. Clicked on avatar icon on the upper right of the browser. 2. Clicked "Sign in to Chrome" 3. Completed the sign in process. 4. Again clicked on avatar icon on the upper right of the browser and observed that the user is still signed in. tom@ - Could you please check the issue on latest beta #65.0.3325.73 by creating a new profile without any apps and extensions and please let us know if the issue still persist or not. Thanks...!!
,
Feb 17 2018
It still appears that I am not signed in. I have captured all of the screens below:
,
Feb 17 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Feb 20 2018
tom@ Thanks for the feedback. Retried the issue on Mac OS 10.12.3 and Windows 10 on the reported version latest Stable 64.0.3282.168, Canary 66.0.3350.0 and Beta 65.0.3325.73 and unable to reproduce the issue. Could Sign into chrome by following the steps mentioned in comment #3 and could observe no issues. As the issue is not reproducible at TE end, requesting someone from Services>SignIn team to please look into the issue ans help in further triaging. Thanks..
,
Feb 22 2018
Thanks. It would be great if someone can tell me what to do. I'm willing to send logs or whatever it takes to get this fixed.
,
Feb 23 2018
As per comment #7, adding TE-NeedsTriageHelp label and requesting someone from Services>SignIn team to please look into this issue and help in further triaging. Thanks..
,
Feb 25 2018
Another update. This must be Google-related because I also cannot sign in to the Chrome browser on Windows 10 or iPhone X. I have one of the legacy free Google domains/apps accounts and I an the admin if that makes a difference.
,
Feb 28 2018
[mac triage] +UI>Browser>Profiles
,
Mar 12 2018
@Reporter: Can you sign-in with your account on other platforms? You've mentioned that your account is legacy one. Has sign-in worked for you on older versions of Chrome? Also, can you please post a screenshot of chrome://signin-internals?
,
Mar 13 2018
Wow. Thanks for the signin-internals reference! That showed my email address sign-in as invalid. I deleted all of my google-related cookies (literally everything with "google" in the name) then I went to: https://chrome.google.com/sync and reset the sync. Now I can sign-in on Mac and iOS! (In the past, I could not sign-in on Mac, Windows 10 or iPhone X either. I cannot test Windows 10 now because I'm currently out of the country.) I cannot explain why I could not sign in on any device before, but now I can sign in on the iPhone X. I didn't change anything on the phone. That sync reset must reset something at google.com as well as locally.
,
Mar 13 2018
Thank you for providing more feedback. Adding the requester to the cc list. For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot
,
Mar 13 2018
PS: Sign-in worked years ago. I just recently got Chrome again as I was getting tired of some of the quirks in Safari. It hasn't been able to sign-in since I downloaded it in January--until now. Really thanks to everyone that took the time to reply. The solution to these sign-in issues seems to be to delete the cookies and reset the sync. Maybe the cookie deletion could be a little less drastic than I undertook. Alternatively, maybe just resetting the sync might have worked, but I didn't know about that until I deleted the cookies and went to chrome://signin-internals which showed that syncing had just been deauthorized as of today (I assumed by deleting its cookie), so I googled "chrome sync" and found https://chrome.google.com/sync where the problem was solved.
,
Mar 13 2018
Somehow sync got disabled for your account (this is a per-domain or per-account server side configuration). This is why sync would not start. I'm glad you figured it out. I go ahead and close this bug now as it looks like you fixed it. |
||||||||||||||||||||||
►
Sign in to add a comment |
||||||||||||||||||||||
Comment 1 by meh...@chromium.org
, Feb 13 2018