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Starred by 8 users

Issue metadata

Status: Fixed
Owner: ----
Closed: Jun 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 3
Type: Bug



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Chromebook shutsdown/crashes after going to sleep post update to 64.0.3282.144

Reported by domovi...@gmail.com, Feb 12 2018

Issue description

Chrome Version       : 63.0.3239.140
OS Version: 10032.86.0
URLs (if applicable) :
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:Fail
    Firefox:never tried
    IE/Edge:never tried

What steps will reproduce the problem?
I have an ASUS C201P chromebook and after upgrading to version Version 64.0.3282.144 (Official Build) (32-bit) it is shutting down after it goes to sleep. Meaning if I close the lid or leave chromebook unattended, then it goes to sleep and proceeds to shut down on its own. No new plugins or extensions were installed prior to this issue. When I rolled back to Version 63.0.3239.140 (Official Build) (32-bit) the issue is no longer present. Please Please help. I want to be able to update in the future. 

What is the expected result?

Chromebook to go to sleep


What happens instead of that?

Shuts down/crashes

Please provide any additional information below. Attach a screenshot if
possible.

UserAgentString: Mozilla/5.0 (X11; CrOS armv7l 10032.86.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.140 Safari/537.36



 

Comment 1 by dymp...@gmail.com, Feb 12 2018

#CBC-RS/TC-watchlist

My ASUS Chromebook shuts down, instead of going to sleep - Google Product Forums
https://productforums.google.com/forum/#!topic/chromebook-central/qFokLDBMGNo

Chromebook Shuts down after going to sleep after Version 64.0.3282.144 - Google Product Forums
https://productforums.google.com/forum/#!topic/chromebook-central/hP2Gq5lz1oU;context-place=forum/chromebook-central

I filed a similar issue, "Users report that Sleep Mode causes shutdown" < https://crbug.com/805797 > that was dupped to "Bluetooth discovery fails to stop" < https://crbug.com/800998 >.

If this is the same thing, it should be fixed with M65.

For earlier builds, the issue should not be reproducible when you turn Bluetooth off.
Labels: Hotlist-ConOps-CrOS
(Bulk Edit) Adding the new conops Chrome OS hotlist to all open issues with the "#CBC-RS/TC-watchlist" tag, our former tracking tag.
domovich1@ can you confirm this was fixed in M65?
I can indeed happily confirm this. It’s nice to know google takes the chrome is seriously. #lifetimecustomer 
Status: Fixed (was: Unconfirmed)

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