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Issue metadata

Status: Assigned
Owner:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Touchpad stopped working after update

Reported by anon.u...@gmail.com, Feb 11 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10032.86.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.140 Safari/537.36
Platform: 10032.86.0 (Official Build) stable-channel terra

Steps to reproduce the problem:
1. 
2. 
3. 

What is the expected behavior?
Touchpad to move cursor around display

What went wrong?
Cursor will only move with external mouse installed, touchpad not responsive at any time.

Did this work before? N/A 

Chrome version: 63.0.3239.140  Channel: n/a
OS Version: 10032.86.0
Flash Version: 28.0.0.137 

Tried a power cycle, tried an EC, tried a powerwash, tried a powerwash with firmware checked. Tried enabling ash debug shortcuts and enabling/disabling touchpad. The chromebook (Asus C292S)  worked fine this morning, then the chromebook updated and touchpad was not happy afterwards
 

Comment 1 by anon.u...@gmail.com, Feb 11 2018

I did not see this option when submitting:
Yes, this worked fine before system updated

Comment 2 by anon.u...@gmail.com, Feb 11 2018

Sorry, Asus C202S not C292S 

Comment 3 by ovanieva@google.com, Feb 16 2018

Components: UI>Input>Touch
Owner: warx@chromium.org
Status: Assigned (was: Unconfirmed)
Owner: adlr@chromium.org
adlr@ can you have a look?
This ticket can be closed, replaced the touchpad and all is well again. It just coincidentally crapped out at the same time as an update.

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