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Issue metadata

Status: Available
Owner: ----
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Files app becomes unresponsive after suspend/resume when cloud import scan/backup is in progress

Project Member Reported by sdantul...@chromium.org, Feb 9 2018

Issue description

Google Chrome	65.0.3325.59 (Official Build) dev (64-bit)
Revision	0
Platform	10323.24.0 (Official Build) dev-channel eve

I reproduced this issue twice so far. 


Scenario 1:
(1) Open File Manager app
(2) Insert USB drive having DCIM folder with some media files
(3) A new file manager window pops up and cloud import scanning starts. (4) After scanning is complete, click on the BACKUP button in cloud import dialog.
(5) While backup is in progress, close the device lid to suspend
(6) Reopen the lid after few seconds.


Scenario 2:
(1) Open File Manager app
(2) Insert USB drive having DCIM folder with some media files
(3) A new file manager window pops up and cloud import scanning starts. (4) Immediately close the device lid to suspend
(5) Reopen the lid after few seconds


What happens ?
In both the above cases, files app becomes unresponsive. None of the controls work. Files app points to Downloads folder and no contents are displayed even though there were files present.


Please note that issue is not 100% reproducible all the time.
Attached logs for both the scenarios.

Captured feedback report for scenario 2 repro: http://feedback/#/Report/85045640719 

 
logs_scenario_1.tgz
2.3 MB Download
logs_scenario_2.tgz
908 KB Download
Cc: yamaguchi@chromium.org
Labels: -M-65 M-66
yamaguchi@ - We should investigate this one for M66.
Labels: -Pri-1 Pri-2

Comment 3 by sashab@chromium.org, Feb 16 2018

Components: -Platform>Apps>FileManager>CloudImport Platform>Apps>FileManager
Labels: CrOS-FilesApp
Status: Available (was: Untriaged)
<files-triage>

Comment 4 by sashab@chromium.org, Feb 20 2018

Labels: -CrOS-FilesApp CrOS-FilesApp-CloudImport

Comment 5 by sashab@chromium.org, Feb 20 2018

Labels: -Type-Bug-Regression Type-Bug

Comment 6 by sashab@chromium.org, Feb 28 2018

Labels: -CrOS-FilesApp-CloudImport CrOSFilesFeature-CloudImport
Labels: M-69
Labels: -M-66
Labels: -M-69

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