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Issue 810032 link

Starred by 3 users

Issue metadata

Status: Verified
Owner:
Closed: Mar 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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Internal audio issue on Eve

Reported by willg...@gmail.com, Feb 7 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10379.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3341.0 Safari/537.36
Platform: 10379.0.0 (Official Build) canary-channel eve

Example URL:
Any YouTube video

Steps to reproduce the problem:
1. Play YouTube 
2. Wait till end video
3. Replay or open new video

What is the expected behavior?
Sound continues to function.

What went wrong?
No audio

Did this work before? Yes Prior to 66.0.3341.0

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 66.0.3341.0  Channel: canary
OS Version: 10379.0.0
Flash Version: 

Contents of chrome://gpu: 

Feels a lot like a buffer underrun issue in that the old plug and unplugging headphones workaround restores internal audio.

Here's my logs in the attachment:
 
cras_errors.text
1.4 MB Download

Comment 1 by vapier@chromium.org, Feb 21 2018

Cc: chinyue@chromium.org dgreid@chromium.org cychiang@chromium.org
Components: -Internals>Media OS>Kernel>Audio

Comment 2 by vapier@chromium.org, Feb 21 2018

Labels: M-66 ReleaseBlock-Beta
Owner: hychao@chromium.org
Status: Assigned (was: Unconfirmed)
Thanks for reporting the issue!

The most recent change we made on eve is to enable speaker protection

https://chromium-review.googlesource.com/#/c/chromiumos/overlays/board-overlays/+/810327/

merged in 10303.0.

It was reverted today at https://chromium-review.googlesource.com/#/c/chromiumos/overlays/board-overlays/+/930345/
 for another speaker issue 
https://b.corp.google.com/issues/73506440.

Hi Hsinyu,
I think you did not find this issue during your testing today when fixing https://b.corp.google.com/issues/73506440.
Could you please check there is still no this issue on ToT after the revert ? 

Another thing we need to check is why resetting audio device does not happen (or, maybe it happened, but does not bring device back to normal).

It would be worthwhile to reproduce this issue on 10379.0.0 and check audio_diagnostic logs.
If resetting device happens, it should work like plug/unplug headphone and bring device back to normal.

Thanks!

Labels: -ReleaseBlock-Beta ReleaseBlock-Stable
Any results from c#3? Are we still seeing this?

Comment 5 by willg...@gmail.com, Mar 20 2018

Still seeing this in 10500.0.0 

Found a new workaround by closing and opening the lid.

When it happens again, I'll shoot out a feedback report with this issue number as a hashtag so you can get my logs.
We have pushed new DSP in 10495.0. ( tracked in https://buganizer.corp.google.com/issues/73506440 )
But we did not find this issue when testing it.

Hi willg76x,
Thanks again for reporting the issue.
It will be great if you can submit the feedback report next time you see the issue.

Comment 7 by hychao@chromium.org, Mar 20 2018

I have done stress playback test with the new FW, on 10495. And cannot reproduce the issue anymore. I'll try 10500 later.

Comment 8 by willg...@gmail.com, Mar 21 2018

Seems to be fixed now.

Comment 9 by hychao@chromium.org, Mar 23 2018

Status: Fixed (was: Assigned)
Thanks for checking. I'm marking it as fixed. Feel free to reopen if you still see that happens.
Labels: Merge-TBD
[Auto-generated comment by a script] We noticed that this issue is targeted for M-66; it appears the fix may have landed after branch point, meaning a merge might be required. Please confirm if a merge is required here - if so add Merge-Request-66 label, otherwise remove Merge-TBD label. Thanks.
Cc: vsu...@chromium.org avkodipelli@chromium.org
Status: Verified (was: Fixed)
Verified on 10452.42.0, 66.0.3359.79
Project Member

Comment 12 by sheriffbot@chromium.org, May 16 2018

Labels: -Merge-TBD

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