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Issue metadata

Status: Unconfirmed
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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Since 2 months we have wifi problems with 80 chromebooks C738T,

Reported by m.r.veld...@greijdanus.nl, Feb 3 2018

Issue description

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 10032.86.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.140 Safari/537.36
Platform: 10032.86.0 (Official Build) stable-channel cyan

Steps to reproduce the problem:
when via shell prompt (ctrl + t) wifi_power_safe status, the result is: no wifi device available...
This problem occurs with different networks. At school, at home and at work.

What is the expected behavior?

What went wrong?
Since 2 months we have wifi problems with 80 chromebooks C738T, Chromebooks spontaneously lose WiFi connection. Wifi is no longer available
when via shell prompt (ctrl + t) wifi_power_safe status, the result is: no wifi device available...
This problem occurs with different networks. At school, at home and at work.

The number of chaperebooks with these problems is increasing.

a way to temporarily fix the problem is to reset the Chromebook or to shut down for a long time. It solves the problem for 1 - 3 days.

Disconnecting the battery also sometimes helps.

Replacing the internal wifi card for a new one does not solve the problem.
It is an Intel wifi card.

We are a school with 4200 chromebooks (acer) all included in Google G-Suite administration tool.
Google Chorme OS 63.0.3239.140

Is this a known problem?

Did this work before? Yes 63.0.3239.140 (Officiƫle build) (64-bits)

Chrome version: 63.0.3239.140  Channel: stable
OS Version: 10032.86.0
Flash Version: 28.0.0.137
 
Components: Internals>Network>Connectivity
Labels: mp-triage
Components: -Internals>Network>Connectivity OS>Systems>Network
Labels: Enterprise-Triaged

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