Issue metadata
Sign in to add a comment
|
Not able to recognize a shared cloud printer from the Print Preview.
Reported by
jo...@gonzalezp.com,
Feb 2 2018
|
||||||||||||||||||||||
Issue descriptionUserAgent: Mozilla/5.0 (X11; CrOS x86_64 10032.86.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.140 Safari/537.36 Platform: 10176.65.0 Steps to reproduce the problem: 1. Open a file or website and press Ctrl + P 2. Print Preview is displayed, then click on 'Changhe' to select a different cloud printer 3. There is no 'Google Cloud print' section at the bottom, instead there is a merge section called 'Print Destinations' which shows local printers and cloud printers together, but it is no possible to recognize which one is local and which one is a shared cloud printer. What is the expected behavior? The 'Google Cloud print' section should appear at the bottom for users can recognize shared cloud printers from local printers, specially in Chrome Browser in Windows and Mac where normally the cloud printer takes the same name as the local one. What went wrong? The 'Google Cloud Print' section in the print preview was there in version 63, but apparently this is a change in the new stable version 64. In Chrome OS this can cause confusion too, because there're some Cloud Ready Printers that has turned on the 'Local Discovery' feature built in them, making the Printers visible even for Chromebooks through the network and the users will not be able to differentiate which one is the cloud printer specially if both are shown with the same name. Did this work before? Yes 63.0.3239.132, 63.0.3239.86 Chrome version: 64.0.3282.134, 64.0.3282.119 Channel: stable OS Version: 10032.86.0 Flash Version: Shockwave Flash 28.0 r0 The only workaround is to ask the printer owner to add a tag at 'www.google.com/cloudprint#printers' renaming the printer. Example: PrinterOffice-CloudPrint.
,
Feb 3 2018
,
Feb 14 2018
,
Feb 14 2018
joseh@ - Thanks for your feedback. This is working as expected. Cloud print/shared printers should still be able to be distinguished from local printers based on the shared printer icon next to the printer name (see attached screenshot). Please let me know if you are not seeing this.
,
Feb 14 2018
,
Feb 14 2018
Previously, in Chrome 63 you could identify the printers shared via google.com/cloudprint#printers though users or groups because they appeared in the 'Google Cloud Print' section at the bottom in the screen preview. However, the ones shared from the Admin Console for the devices appeared there in Local destinations, how are we going to differentiate between the ones you shared at the user level and the ones shared at the device level from the Admin Console from now? Thanks for your assistance here.
,
Feb 14 2018
gonzalezjo@ - For my better understanding, can you provide the use case for needing to differentiate between an available printer that is shared at the user vs. device level? The original goal with consolidating the sections was to simplify and minimize the duplication of printers appearing across the different sections.
,
Feb 14 2018
The real reason why this very important is because of this: If I shared a Kyocera Printer from the Admin Console (for example) and name it 'Kyocera Library' and then share the same printer from 'google.com/cloudprint#printers' I will indeed see a duplicate printer one coming from the admin console and the other one coming from the 'Cloud Print dashboard' but how can I tell and differentiate which one is what? This is also important for testing purposes, 'Cloud print' is still on Beta and we could isolate some issues identifying if Job errors occur when you send jobs to printers shared from the admin console only because the ones shared from the 'Cloud Print dashboard' works, then we can report the issues to support properly. Also, when you shared printers from the Admin Console sometimes they don't show up after 24 hours because of XMPP issues or even other issues (bugs), then we can test sharing the printers from 'google.com/cloudprint#printers' and confirm if from that method allows the printers to show up. But also this can trigger a confusion because some admins may think they have shared successfully well the devices from the admin console, but actually they are coming from the user level allowing the users to see the printers from Chrome Browser logged in at home and send print jobs from there, this could be a security bridge specially for schools as the admins and teachers won't like to see print jobs from kids sent from home spending inappropriately school resources like ink.
,
Feb 16 2018
re: comment 4 - You can only distinguish local printers from cloud printers that are shared with you. If the cloud printer is yours to start with, and not shared, then it looks just like a local printer. See the screenshot in: https://bugs.chromium.org/p/chromium/issues/detail?id=638328#c14 and see bug 638328 in general. |
|||||||||||||||||||||||
►
Sign in to add a comment |
|||||||||||||||||||||||
Comment 1 by ovanieva@google.com
, Feb 2 2018