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Issue 807085 link

Starred by 2 users
Status: Archived
Owner: ----
Closed: Mar 2018
Cc:
torne@chromium.org
pnangunoori@chromium.org
█ cma...@chromium.org
tobiasjs@chromium.org
█ sandeepkumars@chromium.org
nyerramilli@chromium.org
boliu@chromium.org
ligim...@chromium.org
chrome-conops-escalation@google.com
Components:
EstimatedDays: ----
NextAction: ----
OS: Android
Pri: 3
Type: Bug



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[Stable feedback] Aw snap in AR, BR, and MX

Project Member Reported by hongchic...@chromium.org, Jan 30 2018 
Chrome Version: 64.0.3282.123
OS: Android 

What steps will reproduce the problem?
We have seen aw snap reports increase disproportionately in AR, BR, and MX. 
Device: SM-J710MN: 69%, SM-G610M: 26% SM-J700M: 2.6%

Filling this bug to track this issue  

1. AR reports with system log: https://listnr.corp.google.com/product/282/issue/a11:69647b14:930501?dateRange=30&sources=8590013633&versions=64.0.3282.123&countries=AR&labels=a11%253A1bc19d14%253A931233

2. BR reports with system log: 
https://listnr.corp.google.com/product/282/issue/a11:69647b14:930501?dateRange=30&sources=8590013633&versions=64.0.3282.123&countries=BR&labels=a11%253A1bc19d14%253A931233

3. MX reports with system log:
https://listnr.corp.google.com/product/282/issue/a11:69647b14:930501?dateRange=30&sources=8590013633&versions=64.0.3282.123&countries=MX&labels=a11%253A1bc19d14%253A931233


What is the expected result?

What happens instead?

Please use labels and text to provide additional information.


For graphics-related bugs, please copy/paste the contents of the about:gpu
page at the end of this report.

Comment 1 by cma...@chromium.org, Jan 30 2018

Cc: torne@chromium.org tobiasjs@chromium.org boliu@chromium.org
J7 crashes maybe?

Comment 2 by pnangunoori@chromium.org, Jan 30 2018

Cc: pnangunoori@chromium.org nyerramilli@chromium.org ligim...@chromium.org sandeepkumars@chromium.org
Components: Blink
Labels: Needs-triage-Mobile Triaged-Mobile Needs-Feedback
Tested on reported Chrome #64.0.3282.123 using SM-J710F, Android 7.0.0 Build/NRD90M and not able to reproduce the issue by navigating and browsing using the below links:

1. https://us.hbomax.tv/?cid=search_rtb:google:20637677:hbo_tunein_jan-branding_2018_cross_device_brand_generic:multiplica open_in_new
2. http://www.placarshow.com.br/simulacao/futebol.php?data=30/01/2018 open_in_new
3. https://www.google.com.mx/search?q=charro+negro&oq=c&aqs=chrome.0.69i59j69i60l4j5.1454j0j4&client=ms-android-americamovil-mx&sourceid=chrome-mobile&ie=UTF-8


Probable root causes for the Crashes form the the provided system log are:

https://listnr.corp.google.com/product/282/issue/a11:69647b14:930501?dateRange=30&sources=8590013633&versions=64.0.3282.123&countries=AR&labels=a11%253A1bc19d14%253A931233

01-29 20:23:20.771 D/com.facebook.appevents.AppEventsLogger(10549): Got unexpected exception: java.io.WriteAbortedException: Read an exception; java.io.NotSerializableException: org.json.JSONObject
01-29 20:23:20.791 D/NtpTrustedTime( 2624): currentTimeMillis() cache hit
01-29 20:23:21.391 D/AudioService( 2624): getStreamVolume 3 index 150
01-29 20:23:21.711 D/EPDG -- [NETMGMT]( 2624): Interface wlan0 address updated
01-29 20:23:21.711 D/EPDG -- [NETMGMT]( 2624): Interface wlan0 address updated


https://listnr.corp.google.com/product/282/issue/a11:69647b14:930501?dateRange=30&sources=8590013633&versions=64.0.3282.123&countries=BR&labels=a11%253A1bc19d14%253A931233


01-29 19:17:11.771 E/gH_SharedFbUtils(10785): Deleting older file : Metrics.txt
01-29 19:17:11.771 E/Parcel  ( 2772): Class not found when unmarshalling: com.google.android.gms.googlehelp.GoogleHelp
01-29 19:17:11.771 E/Parcel  ( 2772): java.lang.ClassNotFoundException: com.google.android.gms.googlehelp.GoogleHelp
01-29 19:17:11.771 E/Parcel  ( 2772): 	at java.lang.Class.classForName(Native Method)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at java.lang.Class.forName(Class.java:324)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.Parcel.readParcelableCreator(Parcel.java:2404)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.Parcel.readParcelable(Parcel.java:2358)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.Parcel.readValue(Parcel.java:2264)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.Parcel.readArrayMapInternal(Parcel.java:2614)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.BaseBundle.unparcel(BaseBundle.java:221)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.BaseBundle.getString(BaseBundle.java:920)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.content.Intent.getStringExtra(Intent.java:6214)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at com.android.server.am.ActivityStackSupervisor.startActivityLocked(ActivityStackSupervisor.java:2734)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at com.android.server.am.ActivityStackSupervisor.startActivityMayWait(ActivityStackSupervisor.java:2201)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at com.android.server.am.ActivityManagerService.startActivityAsUser(ActivityManagerService.java:6388)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at com.android.server.am.ActivityManagerService.startActivity(ActivityManagerService.java:6159)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.app.ActivityManagerNative.onTransact(ActivityManagerNative.java:170)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at com.android.server.am.ActivityManagerService.onTransact(ActivityManagerService.java:4019)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at android.os.Binder.execTransact(Binder.java:453)
01-29 19:17:11.771 E/Parcel  ( 2772): Caused by: java.lang.ClassNotFoundException: com.google.android.gms.googlehelp.GoogleHelp
01-29 19:17:11.771 E/Parcel  ( 2772): 	at java.lang.Class.classForName(Native Method)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at java.lang.BootClassLoader.findClass(ClassLoader.java:781)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at java.lang.BootClassLoader.loadClass(ClassLoader.java:841)
01-29 19:17:11.771 E/Parcel  ( 2772): 	at java.lang.ClassLoader.loadClass(ClassLoader.java:469)
01-29 19:17:11.771 E/Parcel  ( 2772): 	... 16 more

https://listnr.corp.google.com/product/282/issue/a11:69647b14:930501?dateRange=30&sources=8590013633&versions=64.0.3282.123&countries=MX&labels=a11%253A1bc19d14%253A931233

01-29 23:54:02.520 F/chromium(11893): [FATAL:jni_android.cc(243)] Please include Java exception stack in crash report
------------------------------------------

When tried to see the Revision Log and GIT Blame results for the file ‘jni_android.cc’  was redirected to 404 error page.

Thanks!

Comment 3 by dtapu...@chromium.org, Feb 6 2018 

I don't have access to the logs to help triage.

Comment 4 by hongchic...@chromium.org, Feb 8 2018 

dtapuska@, you should be able to access the log now. Thanks.

Comment 5 by torne@chromium.org, Feb 8 2018 

jni_android.cc is not relevant - as the message says, you need to look at the Java exception stack which is printed immediately before the native crash, and investigate why the Java exception was thrown.

Comment 6 by dtapu...@chromium.org, Mar 20 2018

Status: Archived (was: Untriaged)
65 has rolled out on Android. Archiving this issue because of no activity.
►

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