Platform
10323.1.0 (Official Build) dev-channel kip
Firmware
Google_Kip.5216.227.78
Channel
Currently on dev
Blink
537.36 (@)
V8
6.5.254.3
User Agent
Mozilla/5.0 (X11; CrOS x86_64 10323.1.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.9 Safari/537.36
Command Line
/opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=28.0.0.144 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --login-profile=user --has-chromeos-keyboard --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --enable-consumer-kiosk --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-manager --first-exec-after-boot --vmodule=automatic_reboot_manager=1,tablet_power_button_controller=1,*chromeos/login/*=1,auto_enrollment_controller=1,*plugin*=2,*zygote*=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2
Build Date
Monday, January 22, 2018

What steps will reproduce the problem?

This is normal ops. 

What is the expected result?
Clear and crisp audio and video on google hangouts.

What happens instead?
 On Google hangouts with Kathy this day and the audio is SO bad for both of us.  My chromebook is cracking and her voice is cutting out. Video freezes periodically. The same is happening to Kathy on her win pc and chrome browser.

I ran the log analyzer and the following came up:  Please note I had under 10 tabs up.  This is much less than usual.  One thing that caught my eye was the number of google hangouts, and and I will attach a screen shot of my task manager and kathys. 

Do I have MORE things running for google hangouts than I should?  
I am only running the incognito browser, I notice I have Extension: Google Hangouts & Incognito Extension: Google Hangouts both running.  Could this be the cause?

Extension: Google Hangouts
Incognito Extension: Google Hangouts
Incognito Subframe https://accounts.google.com
                                 
These are linked processes  >>>> 
Incognito Tab: Google Hangouts
Incognito Tab: Hangouts Video Call
<<<<<<<<<<<<

RESULTS of Log Analyzer




ERROR
Out of memory	messages.3 (1)
Something caused your system to run out of memory. See if decreasing the number of tabs helps you avoid this issue. Also investigate the number of extensions running in the background which could be using up a lot of resources.

>As I mentioned I only had a few tabs open-  I do see a subframe open for >google drive, which I don't if that should be opening on this chromebook at >all. c.w. is not the owner (currently off this cb)


ERROR
TPM error 0x21	messages (1) messages.3 (1) messages.2 (6) messages.7 (1) messages.6 (1)
Contact support if this issue does not go way after reboot

>TPM errors are ever-present.

ERROR
DNS failures noticed	net.2.log (1)
Device reported some kind of DNS failure which needs to be investigated further. This could be due to unstable connectivity or due to unresponsive DNS server.

>I notice my internal DNS server is enabled.  Kathy's is not.  Why do I need >this to be enabled?  Could this be part of all the not reached below?


ERROR
NOTREACHED()	ui.20180123-191522 (22) ui.20180125-100421 (21) ui.20180121-005855 (58) chrome_20180125-100422 (2)
This always constitutes a coding error. Please report a bug!

>This error has been present for years and is in (likely) every single submission I have sent over the last several years.  The various logs must be well over 50 by now.


Thank you again as always.  Please let me know if there is any way I can assist you.

Best regards,
Corina

Please provide any additional information below. Attach a screenshot if
possible.

1. debug log
2. my task manager


 

Deleted: debug-logs_20180129-113812 1.5 MB

debug-logs_20180129-113812 1.5 MB View Download

Deleted: Screenshot 2018-01-29 at 12.54.41 PM.png 630 KB

	Screenshot 2018-01-29 at 12.54.41 PM.png 630 KB View Download