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Mac logged out on video fullscreen
Reported by
aprilka...@gmail.com,
Jan 28 2018
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Issue descriptionUserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.119 Safari/537.36 Steps to reproduce the problem: 1. Play any video, on my case videos from youtube and iflix 2. Fullscreen 3. Automatically Logged out What is the expected behavior? Not logged out What went wrong? Logged out Did this work before? N/A Chrome version: 64.0.3282.119 Channel: stable OS Version: OS X 10.11.6 Flash Version: Shockwave Flash 28.0 r0 This only happened after I upgrade chrome to 64, and in the first day this happened, the kernel also panicked, so I thought this will resolve itself. Alas, several days goes by, and the problem persist. Crash ID: - 63f4890a-c2d5-4d66-913e-b169587ff954 - fc5eb2bc-3ecd-4002-bcfd-ca70e8fb5e81 - be39bc48-2b7a-4498-ba08-bfbb2e02c084
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Jan 29 2018
Unable to reproduce this issue on reported version 64.0.3282.119 on Mac 10.13.1 and Mac 10.12.6 with below steps. 1. Logged into youtube.com and played video. 2. Made it fullscreen and didn't observe any logout or crash. This issue is not reproducible for ET team. Could someone from Inhouse team please have a look at the crash id's given and triage this further.
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Jan 29 2018
Just wanted to add a screencast, but I found something different, youtube is okay now, but iflix is still logging out my mac. # Youtube - Link: https://www.youtube.com/watch?v=lnkju_fhXjk - Screencast: https://www.dropbox.com/s/0hkaai78eg7h26w/youtube-lnkju_fhXjk.mp4?dl=0 # iflix - Link: https://piay.iflix.com/play/4403 - Screencast: https://www.dropbox.com/s/0gbzhzqoop3mkk9/iflix-4403.mp4?dl=0
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Jan 29 2018
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Jan 29 2018
This sounds like Chrome is causing a Window Server crash, which is quite bad. I wasn't able to repro the issue on my machine. Can you please provide: 1) GPU information by navigating a Chrome tab to about://gpu and saving the contents 2) The Window Server crash should be available in ~/Library/Logs/DiagnosticReports . Note that it's a hidden file. From the terminal, run """ ls -alh ~/Library/Logs/DiagnosticReports/ """ to see the full list of files there. 3) After this happens, please compress and upload the file: """ /var/log/system.log """ This will contain additional context for the crash.
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Jan 30 2018
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Jan 30 2018
1. `about://gpu`: gpu.html 2. There is no `windowserver.log` or `windowserver_last.log` in `~/Library/Logs/DiagnosticReports/`. But there are lots of `WindowServer` messages in `system.log`, and these message don't seem to indicate any errors, more like info and notices. When I tried to reproduce the logout crash on another iflix video, no `WindowServer` message came up, but there are lots of messages from Chrome complaining about CamTwist. 3. `system.log`: `system.log.zip` This is about 10 seconds of logs, leading to and after iflix video logged out my account. |
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Comment 1 by susanjun...@techmahindra.com
, Jan 29 2018