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Issue 806494 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: Jan 2018
Cc:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 3
Type: Bug



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ERR_CONNECTION_RESET on wired network, but fine on cell

Reported by ata...@gmail.com, Jan 27 2018

Issue description

Chrome Version       : 63.0.3239.132
OS Version: 6.1 (Windows 7, Windows Server 2008 R2)
URLs (if applicable) : en.comparis.ch
Other browsers tested:
  Add OK or FAIL after other browsers where you have tested this issue:
     Safari:
    Firefox:
    IE/Edge: FAIL

What steps will reproduce the problem?
1. On my home wired network this website doesn't open. On other n

What is the expected result?
See the website

What happens instead of that?
ERR_CONNECTION_RESET

Please provide any additional information below. Attach a screenshot if
possible.

I'm attaching a dump fronm net-internals and wireshark. I guess it's a misconfiguration of web-site or my network, but 
a) all the other sites work
b) this site works from cell network

Seems like the problem is somewhere with SSL, but I don't understand details enough to figure out in which direction to dig.

Thank you!

UserAgentString: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36



 
comparis-net-internals.txt
110 KB View Download
comparis-wireshark.pcapng
12.3 KB Download

Comment 1 by ata...@gmail.com, Jan 27 2018

adding a json version of net-internals
chrome-net-export-log.json
492 KB View Download
Labels: Needs-Milestone

Comment 3 by b...@chromium.org, Jan 29 2018

Labels: Needs-Feedback
Nothing stands out from chrome-net-export-log.json.  SocketBIOAdapter::BIORead() fails to read from the socket.  Could be a network issue, like firewall.

What happens if you temporarily disable your antivirus?

Can you open the website using another browser?

Comment 4 by ata...@gmail.com, Jan 30 2018

This happens both on Desktop PC as well as mobile chrome connected to the same router. So likely the router is the problem. Disabling firewall on the router didn't fix the problem though. 

I tried IE it can't display the website as well.

It seems like it's not really a Chrome problem, but I was wondering if this is a well known ssl certificates problem that you would recognize. Too bad it isn't =(
Project Member

Comment 5 by sheriffbot@chromium.org, Jan 30 2018

Cc: b...@chromium.org
Labels: -Needs-Feedback
Thank you for providing more feedback. Adding requester "bnc@chromium.org" to the cc list and removing "Needs-Feedback" label.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

Comment 6 by b...@chromium.org, Jan 30 2018

Status: WontFix (was: Unconfirmed)
Thank you for your feedback.  Since reading from the socket fails, I do not get the impression that this problem is SSL related.

I'm closing this issue as WontFix because the root cause does not seem to be in Chrome.

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