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Issue 806316 link

Starred by 2 users

Issue metadata

Status: WontFix
Owner: ----
Closed: May 2018
Cc:
Components:
EstimatedDays: ----
NextAction: ----
OS: Windows
Pri: 2
Type: Bug



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No audio output on webRTC video call platform SightCall

Reported by rocha...@gmail.com, Jan 26 2018

Issue description

UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Example URL:
https://console.sightcall.com

Steps to reproduce the problem:
1. Access SightCall's console page 
2. make a video call
3. video works fine but audio output not

What is the expected behavior?
audio output

What went wrong?
no audio output

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? N/A

Chrome version: 63.0.3239.132  Channel: stable
OS Version: 7
Flash Version: 

Contents of chrome://gpu:
 
Labels: Needs-Triage-M63
Cc: susanjun...@techmahindra.com
Labels: Triaged-ET Needs-Feedback
rochagus@ Thanks for the issue.

Can you please provide test credentials to login to the site https://console.sightcall.com or please provide any other sample URL where this issue can be reproduced which will help in further triaging.

Thanks..
I have pretty same problem.

I'm making Audio+Video call. The other side receives stream and renders it to <video> element. Video is ok audio is NOT. WebRTC internal shows audioOutputLevel 0.

What i did to avoid this problem. I created new MediaStream(); Taking from peerConnection.getReceivers() ONLY audio track and rendering it to audio/video(it does not cares at this moment) element. If i'm trying to add Also video track to this stream i don't hear audio anymore. 

So I'm receiving video and audio from ONE stream. If i render this exact stream audio doesn't works. If i'm taking only audio track it works. If i'm adding video track with audio track audio stops to work.

In the other hand if i'm making only audio call and then after REinvite adding to same stream video track it works.

I Attached screenshot. In this screenshot if i will uncomment line 716 i will loose my audio.
receivers[0].track - Audio
receivers[1].track - Video

I hope i explained well.

Screenshot 2018-01-31 12.50.50.png
51.9 KB View Download
P.S in my Case it's 

Chrome : Version 64.0.3282.119 (Official Build) (64-bit) Channel: stable
OS: Mac OS High Sierra 10.13.3 (17D47)

And line 716 in previous post it's only one line which is currently commented
Components: -Internals>Media Blink>WebRTC
Cc: phanindra.mandapaka@chromium.org
Status: WontFix (was: Unconfirmed)
Tested this issue using apprtc "https://appr.tc/" observed that we are able to see the video and hear audio clearly. hence marking it as wont fix for now. 

@Reporter: Please feel to raise a new issue if still seen on latest chrome stable with test credentials.

Please update chrome:The latest chrome builds can be downloaded from the below URL:
https://www.chromium.org/getting-involved/dev-channel

Thanks!

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