Unable to play movie on VUDU |
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Issue descriptiongoogle Chrome 65.0.3325.11 (Official Build) dev Platform 10323.2.0 (Official Build) dev-channel JavaScript V8 6.5.254.3 Flash 28.0.0.144 What steps will reproduce the problem? (1)Go to www.vudu.com and sign in with account (2)Click " My Vudu" and select a movie to play (3))Observed issue, " Playback error " message pop up What is the expected result? Movie should start play What happens instead? " Playback error " message pop up Feedback: Report ID: 84973689473
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Jan 29 2018
https://feedback.corp.google.com/product/208/neutron?lView=rd&lIssueType=all&lRSort=1&lROrder=2&lRFilter=1&lReport=84973689473 Looks like this is on a Kefka (Braswell). Does this happen on other systems also? Can we bisect to where this first started failing?
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Jan 29 2018
The issue can reproduce on all devices. VUDU used Flash in the past but now it change to new player that may cause the issue.
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Jan 29 2018
Joseph@, so the last time we tested VUDU it was using Flash?
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Jan 29 2018
Vsuley@, Yes it was using Flash
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Feb 1 2018
We need to promote to beta soon, is there any chance we can get this fixed in the next couple days?
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Feb 1 2018
Is possible someone to contact Vudu? because they did some change on their site which no longer use Flash
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Feb 5 2018
+folks whom may know how to find an account manager for Vudu (even though this is a site not an Android app)... If this is a change on their side, then I don't think we should necessarily block beta on it. Does the failure also repro on the existing beta/stable?
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Feb 5 2018
yes issue can reproduce on both beta and stable
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Feb 5 2018
Thanks, in that case there is not much point in blocking.
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Feb 6 2018
Is there any reason we need to keep this bug private? If we can open it up we can direct Vudu people to it.
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Feb 6 2018
I was not able to find any video stack-related errors in the report. There was one audio error: audio_sync_reader.cc(177)] ASR: No room in socket buffer.: Broken pipe (32) However I'm not sure if this was related, or might've been a result of the failure rather than a cause.
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Feb 9 2018
Can we get clarification on why this was filed as restrict view Google? If we are to engage with Vudu we need to open the bug up for them to see it.
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Feb 9 2018
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Feb 22 2018
posciak@, any update on this issue?
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Feb 23 2018
Not sure if posciak@ can help here. Assigning to bhthompson@ to decide if we should assign to a developer engagement team or to follow some other route.
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Feb 23 2018
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Feb 23 2018
We emailed the alias just CCed, I think we need help from Vudu to do much here.
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Feb 23 2018
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Feb 23 2018
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May 18 2018
recharging this bug - could it be that vudu made a change to REQUIRE output protection? working with Adobe Primetime team, they indicated that in general any content that requires output protection (vs. best-effort/requesting) will fail immediately. which makes me wonder if primetime output protection required has EVER worked on chromeOS.
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May 18 2018
ericde@, Joseph also mentioned that this repro'd for him when trying to use Win10 + Chrome but could not repro when using Win10 + Edge. Have we ruled this out as being at the browser level?
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Aug 30
issue no reproduce on M-69 build 10895.40.0, 69.0.3497.73 and M-70 build 11005.1.0, 70.0.3532.8, close it! |
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Comment 1 by hsiangc@chromium.org
, Jan 24 2018