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Issue metadata

Status: Archived
Owner: ----
Closed: Mar 2018
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug



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streaming

Reported by pcwizard...@gmail.com, Jan 19 2018

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.140 Safari/537.36
Platform: 61.3.18 (Developer Build - neverware) developer-build chromeover64

Example URL:
www.netflix.com

Steps to reproduce the problem:
1. go to www.netflix.com
2. click on a movie or tv show.
3. record the error code for example heres mine. Error Code: M7355-1204 Full message is as follows:Whoops, something went wrong...

Netflix Video Player Unavailable

We're having trouble playing Netflix on your browser. Please make sure you are on an official version of Chrome.
Error Code: M7355-1204

What is the expected behavior?
Whoops, something went wrong...

Netflix Video Player Unavailable

We're having trouble playing Netflix on your browser. Please make sure you are on an official version of Chrome.
Error Code: M7355-1204

What went wrong?
Whoops, something went wrong...

Netflix Video Player Unavailable

We're having trouble playing Netflix on your browser. Please make sure you are on an official version of Chrome.
Error Code: M7355-1204

Did this work before? N/A 

Is it a problem with Flash or HTML5? N/A

Does this work in other browsers? Yes

Chrome version: 61.0.3163.140  Channel: n/a
OS Version: 61.0.3163.140
Flash Version: 20180109.1.999.999 

Contents of chrome://gpu: 
Note: To properly save this page, select the "Webpage, Complete" option in the Save File dialog.
Graphics Feature Status
Canvas: Hardware accelerated
CheckerImaging: Disabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Disabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Panel Fitting: Unavailable
Rasterization: Software only, hardware acceleration unavailable
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
count_all_in_varyings_packing
disable_discard_framebuffer
disable_framebuffer_cmaa
scalarize_vec_and_mat_constructor_args
Problems Detected
Chrome OS panel fitting is only supported for Intel IVB and SNB Graphics Controllers
Disabled Features: panel_fitting
GPU rasterization on CrOS is blacklisted on non-Intel GPUs for now.: 684094
Disabled Features: gpu_rasterization
Framebuffer discarding causes jumpy scrolling on Mali drivers: 301988
Applied Workarounds: disable_discard_framebuffer
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Mesa drivers in ChromeOS handle varyings without static use incorrectly: 333885
Applied Workarounds: count_all_in_varyings_packing
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Raster is using a single thread.
Disabled Features: multiple_raster_threads
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging
Version Information
Data exported	1/18/2018, 5:42:11 PM
Chrome version	Chrome/61.0.3163.140
Operating system	Linux 4.14.13+
Software rendering list version	13.10
Driver bug list version	10.107
ANGLE commit id	0d2ecb4ea992
2D graphics backend	Skia/61 0eefc0552cfb5ac077560b7c2630c5bd475ea585-
Command Line	/opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=20180109.1 --ui-prioritize-in-gpu-process --use-gl=egl --gpu-sandbox-failures-fatal=no --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --max-unused-resource-memory-usage-percentage=5 --system-developer-mode --disable-lock-screen-apps --login-profile=user --default-wallpaper-is-oem --aura-legacy-power-button --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-manager --vmodule=tablet_power_button_controller=1,*chromeos/login/*=1,auto_enrollment_controller=1,*plugin*=2,*zygote*=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2
Driver Information
Initialization time	474
In-process GPU	false
Passthrough Command Decoder	false
Supports overlays	false
Sandboxed	false
GPU0	VENDOR = 0x1002, DEVICE= 0x9612
Optimus	false
Optimus	false
AMD switchable	false
Driver vendor	Mesa
Driver version	17.1.0
Driver date	
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	8
Machine model name	
Machine model version	
GL_VENDOR	X.Org
GL_RENDERER	Gallium 0.4 on AMD RS780 (DRM 2.50.0, LLVM 3.8.1)
GL_VERSION	OpenGL ES 3.0 Mesa 17.1.0-devel (git-9baf1ff8fc)
GL_EXTENSIONS	GL_EXT_blend_minmax GL_EXT_multi_draw_arrays GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_mapbuffer GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_stencil8 GL_OES_texture_3D GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_half_float GL_EXT_texture_sRGB_decode GL_OES_EGL_image GL_OES_depth_texture GL_OES_packed_depth_stencil GL_EXT_texture_type_2_10_10_10_REV GL_OES_get_program_binary GL_APPLE_texture_max_level GL_EXT_discard_framebuffer GL_EXT_read_format_bgra GL_NV_fbo_color_attachments GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_array_object GL_EXT_texture_rg GL_EXT_unpack_subimage GL_NV_draw_buffers GL_NV_read_buffer GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil GL_EXT_draw_buffers GL_EXT_map_buffer_range GL_KHR_debug GL_OES_depth_texture_cube_map GL_OES_surfaceless_context GL_EXT_color_buffer_float GL_EXT_separate_shader_objects GL_EXT_shader_integer_mix GL_EXT_base_instance GL_EXT_copy_image GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_polygon_offset_clamp GL_EXT_texture_border_clamp GL_KHR_context_flush_control GL_OES_copy_image GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_texture_border_clamp GL_OES_texture_stencil8 GL_EXT_blend_func_extended GL_MESA_shader_integer_functions
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Window system binding vendor	Mesa Project
Window system binding version	1.5 (DRI2)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_EXT_image_dma_buf_import EGL_KHR_cl_event2 EGL_KHR_config_attribs EGL_KHR_create_context EGL_KHR_fence_sync EGL_KHR_get_all_proc_addresses EGL_KHR_gl_colorspace EGL_KHR_gl_renderbuffer_image EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_image_base EGL_KHR_no_config_context EGL_KHR_reusable_sync EGL_KHR_surfaceless_context EGL_KHR_wait_sync EGL_MESA_configless_context EGL_MESA_drm_image EGL_MESA_image_dma_buf_export
Direct rendering	Yes
Reset notification strategy	0x0000
GPU process crash count	0
Compositor Information
Tile Update Mode	One-copy
Partial Raster	Enabled
GpuMemoryBuffers Status
ATC	Software only
ATCIA	Software only
DXT1	Software only
DXT5	Software only
ETC1	Software only
R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	GPU_READ
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
RGBA_8888	GPU_READ, SCANOUT_CPU_READ_WRITE
BGRX_8888	GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
BGRA_8888	GPU_READ, SCANOUT_CPU_READ_WRITE
RGBA_F16	Software only
YVU_420	GPU_READ
YUV_420_BIPLANAR	Software only
UYVY_422	Software only
Log Messages
[7351:7351:0118/173522.090491:ERROR:sandbox_linux.cc(344)] : InitializeSandbox() called with multiple threads in process gpu-process. This error can be safely ignored in VMTests.
[7351:7385:0118/173522.881820:VERBOSE1:drm_display.cc(102)] : DRM configuring: device=/sys/devices/pci0000:00/0000:00:01.0/0000:01:05.0/drm/card0 crtc=38 connector=42 origin=0,0 size=1366x768
 
Labels: Needs-Feedback
Please make sure you are not using the same netflix account logged in multiple browsers. Netflix has limit on how many login a single account can log. If it exceed limit, video can't be played, "Whoops, something went wrong..." message will be displayed.
Project Member

Comment 2 by sheriffbot@chromium.org, Mar 2 2018

Status: Archived (was: Unconfirmed)
No feedback was received in the last 30 days from the reporter, so archiving this issue. Please re-open or file a new bug if necessary.

For more details visit https://www.chromium.org/issue-tracking/autotriage - Your friendly Sheriffbot

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