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Issue metadata

Status: Unconfirmed
Owner: ----
Components:
EstimatedDays: ----
NextAction: ----
OS: Chrome
Pri: 2
Type: Bug-Regression



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When charging, scratchpad becomes jump and unresponsive

Project Member Reported by dgillies@google.com, Jan 17 2018

Issue description

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36
Platform: Acer c720p i3-4005U (peppy)

Steps to reproduce the problem:
In the latest version of ChromeOS, the scratchpad becomes extremely unresponsive when a power adapter is plugged in.  You can sometimes move the cursor with the scratchpad, but mostly just horizontally, and clicking occurs at random times and places.  90% of your gestures are lost.  It's like the power supply charging control SW is creating so many CPU interrupts that 80% of the scratchpad interrupts are lost.

If you unplug the power adapter, the scratchpad works perfectly again.  This is a very high-profile problem in a very widely deployed and popular platform, there are perhaps a quarter of a million of this model of chromebook deployed.

I filed a bug report (couldn't use the mouse and it was very difficult, but I managed to get it reported), but it has not yet shown up in crbug.com.

Bug is completely reproduce-able (just plug in the power and unplug it, the bug always happens when the power is plugged in and btw the screen brightens to prove that) and the OS Version is 63.0.3239.140 (Official Build) (64-bit)

- Don Gillies
Data Ingestion SRE, Google

What is the expected behavior?
Scratchpad should not be affected by the charging circuit.

What went wrong?
Scratchpad got jumpy.

Did this work before? Yes The most recent version of the operating system (i.e. yesterday or the day before)

Chrome version: 63.0.3239.132  Channel: stable
OS Version: 10032.86.0
Flash Version:
 
Components: -UI Internals>Input>Touch>Pad
This sounds like a hardware issue, but something might have changed in the input stack.

Comment 2 by dgillies@google.com, Jan 19 2018

Agreed, it's a hardware issue.  Sorry for the false alarm, ungrounded power adapters can cause this issue, which is quite counter-intuitive.  You can close this issue.
Please close this issue.  The problem is an ungrounded 3rd-party (not Acer c720) wall-charger.  When this charger is plugged in, the scratchpad loses 75% of the gestures.  When unplugged it begins working again, immediately.

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