Test pages get printed instead of PDF file using postscript printer.
Reported by
vineetha...@etouch.net,
Jan 15 2018
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Issue descriptionChrome Version: 65.0.3322.0 (Official Build)Revision 4522efba74e35026b0f62cb1c97d793a92a0d5da-refs/heads/master@{#529187}(32/64 bit) OS: Windows (7,8,8.1,10) URL: http://www.support.xerox.com/support/global-printer-driver/file-download/enus.html?operatingSystem=win10x64&fileLanguage=en&contentId=136613&from=downloads&viewArchived=false Pre-condition: Install Post Script Printer Driver from the above link. What steps will reproduce the problem? 1)Launch chrome and navigate to pdf file http://foersom.com/net/HowTo/data/OoPdfFormExample.pdf 2)Press ctrl+p and select postscript printer from dropdown list of destination. 3)Click on print button and check the printout. Actual: Test pages of driver installation get printed instead of PDF file. Expected: PDF file should get printed after clicking on print button. This is a Non-regression issue, seen from M-59 series. Note: Issue not seen on Mac(10.12.6,10.13.1,10.13.3), Linux (14.04 LTS). Kindly review the attached screenshot for reference.
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Jan 16 2018
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Feb 2 2018
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Feb 7 2018
Looping the dev @rbpotter: Requesting you to please take a look Thank you
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Feb 8 2018
Cannot reproduce on Win10 63.0.3239.132. Installed both the Universal PS driver and the Xerox GPD PS V3.9.520.6.0 driver that were suggested by the installer file in the link, set up to print to file since we do not have a Xerox PS printer here. Tried with and without Disable PostScript printing flag. Converted the output back to PDF and observed the document looked the same as the original PDF. If this only happens with a physical printer and only on the first print, it may simply be that the printer always prints a test page on the first print job. Have you tried installing the printer and then immediately printing from some other application? Does the printer always print test pages from Chrome or does this only happen on the first print job after install?
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Feb 9 2018
As per comment #5: Rechecked above issue on build #66.0.3343.3 by installing Xerox GPD PS V3.9.520.6.0 driver ,in set up gave print to file option, after giving print command on a pdf file , a dialogue box appears to save file on desktop, converted the .prn file to pdf file using an online convertor but the preview doesn't match with original document(i.e PDF File). Kindly refer attached screencast.
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Feb 9 2018
Please answer the questions in comment 5. 1) Is this only happening on the first print after install? 2) If you install the driver in the same way and then print from some other application (i.e. not Chrome), do you get test pages? Reducing priority since this is likely specific to a certain machine + printer driver install. Tried again on Win10 with Canary 66.0.3344.0 and cannot reproduce the issue. There are also many users with Xerox PS printer drivers on Win10, so if these drivers were only ever outputting test pages when printing from Chrome, this would certainly have been reported before.
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Feb 20 2018
Update w.r.t Comment #7, 1.We tried printing a pdf file more than once after the postscript driver was installed but every time the print preview didn't match with original document. 2.We tried performing the same test cases with Firefox Mozilla but we still see the same issue i.e. the print preview doesn't match with original document. Please refer attached screencast for the same.
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Feb 20 2018
Have you tried physically printing this to a printer with a postscript driver, or using a different PS to PDF converter? The document at the end isn't the test page for the printer, that's just a PostScript file (probably the one generated), which makes me think the conversion failed somehow. Given that the same thing happens in Firefox, this is likely either an issue with the converter or an issue with the install rather than a bug in Chrome.
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Feb 23 2018
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Comment 1 by nyerramilli@chromium.org
, Jan 15 2018Status: Untriaged (was: Unconfirmed)